Healthcare Customer Service, Insurance Knowledge a Plus

This is a fully remote position, open to applicants in Alabama, +12 more states.

📋 Description

• Manage a significant volume of incoming calls within a healthcare call center

• Investigate and address billing inquiries and questions

• Negotiate payment arrangements for patient account balances

• Convey hospital financial policies to patients

• Recognize patients who may require financial assistance

• Process accounts assigned to Hollis Cobb in EHR work queues as necessary

• Comply with department and client production standards

• Handle medical records with precision and confidentiality in line with HIPAA, federal, state, and organizational regulations

• Execute additional responsibilities as assigned by the manager

• Uphold professionalism and deliver high-quality customer service in patient interactions

⛳️ Requirements

• High school diploma or equivalent is mandatory

• Minimum of 2 years of experience in healthcare customer service, collections, billing, and insurance required

• Previous experience in a healthcare call center and/or hospital setting is essential

• Comprehensive understanding of health insurance is required

• Capability to read and interpret an Explanation of Benefits (EOB)

• Familiarity with HIPAA regulations

• Knowledge of Medicare and Medicaid

• Awareness of HMO and PPO contract payers

• Proficient computer and typing skills, particularly in Microsoft Word and Excel

• Experience with Epic software is required

• Ability to work remotely while ensuring a professional environment

• Strong organizational, written, and verbal communication skills

• Demonstrated interpersonal skills, including empathy, patience, kindness, and respect

• Capacity to maintain accuracy and confidentiality while managing medical records

• CPAR, CHAA, and CFC certifications are preferred

• Must be capable of working on a computer for the entire scheduled shift and utilizing multiple screens and systems concurrently

• Required to be on camera 100% of the time during the scheduled shift

• Occasionally required to stand, walk, and lift or move items weighing up to 25 pounds

🏝️ Benefits

• Work from a home office environment

• Webcam provided for virtual communication

• Equal Opportunity Employer