Healthcare Customer Service Agent

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist the Medicaid Customer Service Team.

• Provide comprehensive inbound customer service to Indiana Medicaid members and providers.

• Respond to inquiries regarding pharmacy coverage, claims, and medication pricing.

• Aid members and providers in navigating their healthcare and pharmacy-related requirements.

• Be available for overtime as necessary.

⛳️ Requirements

• High school diploma.

• 1–2 years of experience in customer service.

• Previous experience as a Pharmacy Technician in a retail, LTC, hospital, or comparable environment.

• Competence in using computers, software systems, data entry, and the Microsoft Office suite.

• Strong time management skills with the ability to handle multiple priorities.

• Outstanding customer service and communication skills.

• Team-oriented, with a positive attitude that aligns with CSpring’s values: Committed, Collaborative, Consultative, Caring.

• Willingness to work overtime as required.

• Must pass background checks and pre-employment drug screening.

• Must fulfill E-Verify requirements.

• Access to a quiet, distraction-free workspace.

• Experience with Medicaid and/or government healthcare programs is preferred.

• Prior remote work experience is preferred.

• Experience in a call center or inbound/outbound pharmacy call environment is preferred.

🏝️ Benefits

• Fully remote work arrangement.

• Awarded as a Best Place to Work.

• A respectful, valued, and supportive team environment.

• Opportunities for career growth.