Healthcare Contact Center Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage both incoming and outgoing member communications regarding CEV program requirements, reminders, deadlines, and accessible resources.

• Offer accurate answers to standard member inquiries by utilizing approved scripts, systems, procedures, and reference materials.

• Investigate and address routine questions.

• Update account or case details as necessary.

• Clearly and accurately document customer interactions.

• Refer complex, sensitive, or unresolved matters to supervisors or designated support teams.

• Adhere to established procedures.

• Achieve quality, productivity, compliance, and customer service standards.

• Collaborate with colleagues and operational support teams.

• Assist the Customer Engagement Verification program by aiding members in fulfilling required outreach, verification, and engagement tasks.

⛳️ Requirements

• Preferred: Two (2) or more years of experience in customer service, call center, contact center, or high-volume customer support.

• Preferred: Experience in healthcare, Medicaid, government programs, eligibility, outreach, member services, or related fields.

• Strong skills in professional communication, customer service, problem-solving, and documentation.

• Capability to follow established procedures and scripts.

• Proficiency in navigating multiple computer systems concurrently.

• Ability to safeguard confidential information.

• Capacity to work independently within a structured remote environment.

• Reliable high-speed internet connection is a must.

• A professional and private workspace is required.

• Video participation is mandatory during screening calls, interviews, orientation, and training sessions.

🏝️ Benefits

• Competitive benefits package for eligible employees.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k).

• 401(k) employer match.

• Paid time off.

• Wellness benefits.

• Financial benefits.

• Flexible vacation policy.

• Educational assistance.

• Leadership development academies.

• Technical development academies.

• Flexible work options.

• Career development opportunities.

• Continuous learning initiatives.

• Commitment to work-life balance.