Healthcare Call Center Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage telehealth-related phone calls and email inquiries.

• Handle a consistent volume of incoming customer calls while navigating various systems.

• Respond to questions regarding services, provider availability, insurance coverage, and costs for visits.

• Assist patients in arranging virtual consultations with healthcare providers.

• Offer technical support for telehealth enrollment, scheduling, joining visits, and account inquiries.

• Investigate discrepancies in costs, handle refund requests, and address insurance coverage issues; escalate cases to billing as necessary.

• Guide patients through self-service options for accessing visit history, sick slips, prescriptions, and medical records.

• Collect patient feedback concerning provider quality, self-service options, and visit connectivity.

⛳️ Requirements

• Flexible availability to work hours within a 24/7/365 operation.

• Willingness to work on weekends.

• High school diploma, GED, or college degree required.

• Must successfully complete a 3-week virtual training program and 1 week of nesting with 100% attendance.

• Completion of a customer service assessment and typing test on a computer is required.

• Successful passing of a background check is necessary.

• Ability to navigate three systems and manage an average of 20 calls per day.

• Strong problem-solving skills are essential.

• Capability to effectively multitask.

• Excellent communication skills are a must.

• Reliable home internet connection with a minimum download speed of 25 Mbps and upload speed of 10 Mbps.

• Ability to connect the work computer directly to the home modem via Ethernet.

• Satellite and wireless internet connections are not acceptable.

• A quiet, distraction-free, and clutter-free workspace is required, with no one else present during work hours.

🏝️ Benefits

• Health benefits (medical, dental, vision) start on the first day of employment.

• Paid time off accrues after 180 days of employment.

• Fully remote work environment.

• All necessary equipment provided (computer, monitor, mouse, keyboard, headset, Ethernet cord, power cables).

• Training is compensated.

• Retirement savings plan available.

• Paid holidays included.

• Life and disability insurance offered.

• Optional dental and vision programs available.

• Potential for bonuses or incentives based on business needs.