Call Center Representative – Medicaid Member Support

This is a fully remote position, open to applicants in South Carolina.

📋 Description

• Address inquiries from South Carolina Medicaid members in a call center setting by utilizing standard scripts and procedures.

• Collect information, evaluate caller needs, investigate and resolve inquiries, and document all calls.

• Provide details regarding member eligibility.

• Assist callers in completing Medicaid applications and offer updates on application statuses.

• Adhere to documented policies and procedures for call management and escalations.

• Act as an advocate for Medicaid members to meet their needs effectively.

• Navigate multiple computer screens and retrieve information from various applications.

• Utilize five systems to gather data and document it in up to three systems.

• Manage escalated customer issues while providing exceptional service support.

• Achieve performance goals while ensuring a positive customer experience.

⛳️ Requirements

• Must be at least 18 years of age.

• A High School Diploma or equivalent education is required.

• Must undergo a pre-employment screening process.

• Legal authorization to work permanently in the United States without the need for visa transfer or sponsorship.

• Must successfully complete the Call Center – Service Skills Assessment and an Internet Speed test.

• A minimum of 1 year of call center experience in telephone customer service or a related field is required.

• Computer literacy and the ability to operate multiple programs while navigating various screens.

• Comfortable adhering to established processes and procedures.

• Excellent customer service, communication, and problem-solving skills are essential.

• Experience in managing escalated customer concerns and complex issues is required.

• Ability to multitask and manage time efficiently.

• Proficient in navigating multiple systems and maintaining accurate documentation.

• One year of experience in medical insurance or a medical office setting is preferred.

• Familiarity with computer systems, data entry, and database documentation is advantageous.

• Experience handling inbound customer support calls is necessary.

🏝️ Benefits

• Benefits starting from day one (medical, dental, vision) for eligible positions.

• PerkSpot employee discount program.

• Paid time off and holidays.

• Compensation for training sessions.

• Equipment provided for job functions.

• Opportunities for career growth and advancement.

• A supportive and inclusive workplace culture.

• No weekend shifts required.

• Bi-weekly payment schedule.

• Retirement savings plan available.

• Life and disability insurance options.

• Voluntary dental and vision coverage programs.