Contact Center Intake Specialist

This is a fully remote position, open to applicants in Florida.

📋 Description

• Deliver customer service in a call center setting

• Handle and respond to phone inquiries from policyholders, beneficiaries, providers, agents, and others

• Offer information and assistance related to Medicare Supplement and Life Policies

• Confirm benefits and provide claims status updates by accessing and updating data in software systems

• Investigate company records to address insurance-related inquiries

• Execute routine transactions and retrieve outcomes from an online terminal

• Maintain a comprehensive understanding of company products and services

• Adhere to privacy, confidentiality, and private health information regulations

• Communicate written and oral updates regarding inquiry status and resolutions

• Initiate and finalize Call Tracks, checklists, and clerical tasks

• Work various shifts as necessary

⛳️ Requirements

• High school diploma or general education degree (GED) is required

• A minimum of six months of relevant call center experience and/or training

• Ability to successfully pass background checks and drug screenings pre and post hiring, including THC

• Verification of high school, GED, or college diploma when requested

• Timely provision of responses from three professional references

• Proficiency in typing at least 30 words per minute with 95% accuracy

• Flexibility to work various shifts as needed

• Capability to work remotely and independently

• A dedicated remote workspace that is free from background noise, interruptions, and clutter

• Consistent and reliable internet connection and access to a smartphone for Multi-Factor Authentication and communication

• Accurate data entry skills in a Windows-based environment

• Intermediate proficiency in computer skills

• Basic skills in math, English spelling, and grammar

• Ability to read and understand simple instructions, correspondence, and memos

• Capability to write basic correspondence and effectively present information

• Proficiency in performing arithmetic calculations, computing rates, ratios, percentages, and interpreting bar graphs

• Ability to apply common-sense reasoning to detailed written or spoken directives and resolve standardized issues

• Capacity to sit for extended periods while using a computer and phone line

• Ability to read, hear, speak, use a keyboard, reason, and problem solve

• Familiarity with office equipment such as computers, telephones, and copiers

🏝️ Benefits

• Option for remote work

• Requirement for a dedicated remote work location

• Ongoing reliable internet connectivity and smartphone access for Multi-Factor Authentication and communication

• Reasonable accommodations for individuals with disabilities