Healthcare Call Center Representative

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Manage phone calls and email inquiries for telehealth services.

• Handle a consistent flow of incoming customer calls while utilizing multiple systems.

• Provide answers regarding services, provider availability, insurance coverage, and costs of visits.

• Assist patients in arranging virtual consultations with healthcare providers.

• Offer technical support for enrollment, scheduling, joining telehealth appointments, and reviewing account details.

• Investigate discrepancies in costs, refund requests, and insurance coverage matters; escalate issues to billing as needed.

• Direct patients on how to use self-service options for visit history, sick slips, prescriptions, and medical records.

• Collect patient feedback concerning provider quality, self-service usability, and connection during visits.

• Complete required virtual training and nesting sessions.

⛳️ Requirements

• Flexible availability for 24/7/365 operational hours.

• Willingness to work on weekends.

• High school diploma, GED, or a college degree is required.

• Must pass a customer service assessment and a typing test on a computer.

• Successfully complete a 3-week virtual training course and 1 week of nesting with a 100% attendance record.

• Background check must be successfully completed.

• Capability to navigate three systems and manage an average of 20 calls daily.

• Strong problem-solving abilities are essential.

• Proficient multi-tasking skills are required.

• Excellent communication skills are a must.

• High-speed home internet with a minimum of 25 Mbps download and 10 Mbps upload speed is necessary.

• The ability to connect the work computer directly to the home modem via Ethernet is required.

• Satellite and wireless internet connections are not acceptable.

• A quiet, distraction-free, and organized workspace, free from unauthorized individuals or electronics during work hours is essential.

🏝️ Benefits

• Health benefits (medical, dental, vision) available from the first day of employment.

• Paid time off accrues after 180 days of employment.

• Fully remote work opportunity.

• Compensation for mandatory training.

• All necessary equipment provided (computer, monitor, mouse, keyboard, headset, Ethernet cord, power cables).

• Health insurance coverage included.

• Optional dental and vision programs available.

• Life and disability insurance offered.

• Retirement savings plan available.

• Paid holidays included.

• Paid time off (PTO) or vacation and/or sick time provided.

• Potential bonuses or incentives based on business needs.