Call Center Business Sales Rep

This is a fully remote position, open to applicants in United States.

📋 Description

• Handle incoming calls from business clients seeking information about Republic Services products and services.

• Foster customer and brand loyalty by professionally addressing inquiries and fulfilling customer needs.

• Develop tailored solutions to secure new business utilizing sales strategies, training, sales models, and mentorship.

• Promote products and services to current customers to create cross-selling and upselling opportunities.

• Provide sales assistance to existing customers making modifications to their accounts.

• Engage in sales retention efforts.

• Achieve or surpass customer experience, sales activity, and sales revenue objectives.

• Contact, connect, and engage with potential customers through effective verbal and written communication.

• Support the residential sales team as business needs arise.

• Maintain high standards of quality, productivity, and efficiency in line with continuous quality improvement initiatives.

• Perform other related tasks as assigned.

⛳️ Requirements

• High school diploma or GED is required.

• At least 1 year of experience in a call center or sales setting.

• Bilingual proficiency in Spanish within a business context.

• Self-motivated with a strong work ethic.

• Excellent research, investigative, and problem-solving abilities.

• Strong verbal, written, typing, and interpersonal communication skills.

• Availability to work any 40-hour schedule between 7:30 am and 7:00 pm PST, Monday through Friday.

• Home office setup with employee-provided internet, a hard-wired connection, and an environment free of distractions.

• Internet specifications: ping/latency of 100ms or less; download speed of 50MBPS; upload speed of 10MBPS; zero packet loss.

• Use of mobile hotspots, tethering, or satellite ISPs is not permitted.

• Must be on video during internal meetings and training sessions.

🏝️ Benefits

• Potential for monthly bonuses.

• Paid training programs.

• Equipment provided by the company.

• Paid holidays for Thanksgiving, Christmas Day, and New Year's Day.

• Comprehensive medical benefits coverage.

• Dental insurance plans.

• Vision insurance coverage.

• Health care and dependent care spending accounts.

• Short-term and long-term disability coverage.

• Life insurance policies.

• Accidental death and dismemberment insurance.

• Employee and Family Assistance Program (EAP).

• Employee discount initiatives.

• 401(k) plan with a generous company match.

• Employee Stock Purchase Plan (ESPP).

• Paid Time Off (PTO).