Health Information Specialist I

This is a fully remote position, open to applicants in Alabama, +1 more state.

📋 Description

• Accurately and efficiently process requests for the release of information and medical records.

• Protect patient privacy while ensuring that releases adhere to authorizations, company policies, and HIPAA regulations.

• Receive and handle requests for patient health information in accordance with company and facility procedures.

• Uphold confidentiality and security of sensitive information.

• Maintain a solid understanding of company and facility software.

• Notify the manager of worksite challenges and variations in workload.

• Oversee patient health records while ensuring compliance with HIPAA standards.

• Prepare new patient charts utilizing both paper documentation and electronic health records.

• Organize medical records in the standard order, ensuring accuracy and completeness.

• Create digital copies of documents for electronic medical records.

• Retrieve and appropriately send patient records to both internal and external requestors.

• Handle incoming and outgoing calls from patients, insurance providers, and legal representatives.

• Record information across multiple platforms using dual computer monitors.

• Assist with patient walk-ins, faxing, mail management, data entry, and scheduling pickups as required.

• Meet specific productivity goals set for the site.

• Perform additional duties as assigned.

⛳️ Requirements

• High School Diploma or GED equivalent.

• Ability to travel between locations as necessary.

• Willingness to work overtime during peak periods when needed.

• Basic proficiency in computer use.

• Comfortable using phones, fax machines, printers, and other general office equipment on a regular basis.

• Professional communication skills, both verbal and written, in English.

• Detail-oriented with a strong focus on maintaining accurate and compliant medical records.

• Excellent data entry capabilities.

• Ability to work with minimal supervision and adapt to shifting priorities and role demands.

• Proficient in organizing and managing multiple tasks simultaneously.

• Capable of responding to requests in a fast-paced environment.

• This position is not eligible for employment sponsorship.

• Bonus points for experience in a healthcare setting.

• Bonus points for prior production or metric-based work experience.

• Bonus points for in-person customer service experience.

• Bonus points for the ability to build relationships with on-site clients and customers.

• Bonus points for being open to sharing new ideas, process improvement suggestions, and feedback with internal stakeholders.

🏝️ Benefits

• Comprehensive onsite and virtual training program, followed by job shadowing with a designated mentor.

• Company-provided equipment, including a computer, monitor, virtual phone, and more.

• Paid Time Off (PTO).

• Health insurance coverage.

• Vision insurance coverage.

• Dental insurance coverage.

• 401k Savings Plan.

• Tuition Assistance.

• Post-offer health screenings and vaccinations as mandated by clients.

• Reasonable accommodations for individuals with physical and mental disabilities.