Health Coach

This is a fully remote position, open to applicants in United States.

📋 Description

• Inspire members to change their behaviors and encourage them to embrace healthier lifestyles.

• Offer guidance, support, education, and motivation to individuals aiming to prevent or reverse chronic metabolic conditions.

• Conduct consecutive 15- and 30-minute virtual coaching sessions via video or phone.

• Analyze member data surfaced by AI, including trends in glucose, weight, sleep, movement, and engagement.

• Perform daily AI-assisted outreach to members between scheduled appointments.

• Complete progress notes and communications within a 24-hour business timeframe.

• Onboard, activate, and oversee members throughout their journey.

• Assist members in setting goals, managing their care, and fostering self-efficacy.

• Provide education on healthy eating, meal preparation, and lifestyle strategies without offering Medical Nutrition Therapy.

• Utilize AI-driven tools and metrics-based insights to enhance member support and coaching.

• Offer feedback on member metrics and pinpoint areas for improvement.

• Adhere to standardized SOPs for member management, session formatting, documentation, and escalations.

• Collaborate effectively with coaches, healthcare providers, registered nurses, and operations teams.

• Engage in pilot programs and assist with new tools or workflow modifications.

• Gather member testimonials.

• Provide on-call coverage during weekends and holidays, as well as cover unplanned PTO visits.

• Maintain a high-volume, uncapped caseload.

• Adjust work shifts based on business requirements.

• Ensure a HIPAA-compliant remote work environment with reliable internet access.

• Meet productivity and quality standards while following time-limited session guidelines.

⛳️ Requirements

• Minimum of 2 years experience in a metabolic health coaching role or dietitian environment.

• Proven ability to merge motivational interviewing and behavior-change coaching with metrics-driven, AI-informed guidance.

• Proficient in navigating complex technologies, including the remote member application, AI systems, and internal dashboards.

• Quick learner capable of mastering new tools swiftly.

• Experience managing a high-volume, uncapped caseload or a strong willingness and capability to do so.

• Comfortable working within a fixed schedule, standardized SOPs, and a structured coaching framework.

• Flexible and adaptable to frequent changes in processes, tools, and schedules.

• Experience and comfort in supporting cardiometabolic conditions such as Type 2 Diabetes, pre-diabetes, and obesity.

• Proven ability to excel in a rapidly evolving, high-growth environment.

• Experience providing back-to-back coaching through video calls.

• Strong computer skills, including proficiency with Google Workspace, Slack, and EHR systems.

• Capacity to work on a computer for extended periods.

• Must be authorized to work for any employer in the U.S.; employment visa sponsorship is not available.

• Must maintain a HIPAA-compliant remote work environment and ensure reliable internet access.

• Availability to work any shift, including at least 2 evening shifts weekly.

• Willingness to take on weekend and holiday on-call responsibilities approximately 2–4 times annually.

🏝️ Benefits

• Opportunity for equity participation.

• Unlimited vacation with manager approval.

• 16 weeks of fully paid parental leave for delivering parents.

• 8 weeks of fully paid parental leave for non-delivering parents.

• 100% employer-sponsored healthcare, dental, and vision coverage for you.

• 80% coverage for your family.

• Options for Health Savings Accounts and Flexible Spending Accounts.

• 401k retirement savings plan.

• Remote work arrangement.

• Competitive compensation package.

• High level of flexibility.