Health Care Customer Service Representative

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Manage both inbound and outbound calls in a cutting-edge environment.

• Address general inquiries related to insurance and financial aid.

• Handle payment processing.

• Initiate and respond to calls on behalf of the client to resolve billing and payment concerns through established work queues and call pools.

• Provide professional and comprehensive responses to requests for patient/account-holder information.

• Secure payments or arrange payment plans on behalf of the client when necessary.

• Comply with client-specific protocols and policies.

• Investigate and respond to client inquiries.

• Record and oversee payment arrangements.

• Ensure adherence to FDCPA, FCRA, HIPAA, and other relevant regulations.

• Operate in a dynamic, team-oriented environment.

⛳️ Requirements

• Minimum of 1 year experience in a Call Center or Customer Service role involving public interaction.

• Preferred knowledge or experience with medical terminology, patient billing, healthcare insurance, and/or healthcare administration.

• Capability to thrive in a fast-paced, deadline-driven setting.

• Excellent organizational skills with the ability to manage multiple tasks at once.

• Willingness to adapt to varied scheduling and assignments, including regular evening and Saturday shifts as required by the business.

• Proven ability to collaborate successfully within a team-based environment.

• Bilingual candidates will offer additional support for bilingual calls.

• Requirement for a broadband internet connection; DSL or dial-up is not acceptable.

• A hard-wired internet connection is mandatory; Wi-Fi or Wi-Fi hotspots are not permitted.

• Minimum internet speed of 40 Mbps for downloads and 5 Mbps for uploads is required.

• A camera is required to be on during training and scheduled shifts as instructed.

• Remote workers must be located in the United States and reside in AZ, NV, ID, MT, OH, TX, OK, KS, LA, AR, MO, IL, IA, MN, WI, MI, IN, KY, TN, MS, AL, GA, FL, NC, SC, PA, MD, or NM.

• Completion of all post-offer processing is required for employment.

🏝️ Benefits

• Health, Dental, Vision, Life, and Disability Insurance.

• 401K plan with employer matching contributions.

• HSA and Flexible spending accounts available.

• Paid time off begins after 90 days of employment.

• Annual profit-sharing opportunities.

• 7 Paid Holidays, including Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day.

• Family-friendly events organized throughout the year.

• Wellness programs and gym reimbursement offered.

• All necessary equipment and technical support will be provided.

• Opportunities for quarterly performance increases of up to an additional $2.00/hr within the first year.