Health Care Customer Service Representative – 2nd Shift

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Manage both inbound and outbound calls in a cutting-edge environment.

• Address general inquiries related to insurance and financial assistance.

• Process payment transactions efficiently.

• Initiate and respond to calls on behalf of clients to resolve billing and payment concerns using established work queues and call pools.

• Provide professional and comprehensive responses to requests for patient/account-holder information.

• Secure payments or set up payment arrangements on behalf of clients as necessary.

• Follow specific client protocols and policies diligently.

• Investigate and address client inquiries effectively.

• Record and oversee payment arrangements.

• Comply with FDCPA, FCRA, HIPAA, and other relevant regulations.

• Work Monday–Friday, from 11:00 a.m. to 8:00 p.m. CST, with every other Saturday from 10:00 a.m. to 2:00 p.m. CST.

⛳️ Requirements

• A minimum of 1 year of experience in a Call Center or Customer Service role involving public interaction.

• Preferred knowledge or experience in medical terminology, patient billing, healthcare insurance, and/or healthcare administration.

• Ability to thrive in a fast-paced, deadline-driven environment.

• Strong organizational skills and capability to handle multiple tasks simultaneously.

• Flexibility in scheduling and assignments, including regular evening and Saturday work as needed.

• Ability to collaborate successfully within a team-oriented setting.

• Bilingual candidates offer additional support for bilingual inquiries.

• A broadband internet connection is required; DSL or dial-up is not acceptable.

• A hard-wired internet connection is mandatory; Wi-Fi or Wi-Fi hotspots are not permitted.

• Minimum internet speed of 40 Mbps download and 5 Mbps upload is required.

• Camera must remain active from the beginning of training until the end of each scheduled shift, excluding designated breaks and lunch; post-training, camera usage will be as directed by the supervisor or team guidelines.

• Must reside in the United States and be located in one of the eligible states listed.

• Successful completion of all post-offer processing is required.

🏝️ Benefits

• Health, Dental, Vision, Life, and Disability Insurance.

• 401K plan with employer matching contributions.

• Health Savings Account (HSA) and Flexible Spending Accounts.

• Paid time off available starting at 90 days of employment.

• Annual profit-sharing opportunities.

• 7 Paid Holidays: Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day.

• Family-friendly events.

• Wellness programs and gym reimbursement.

• All necessary equipment and technical support will be provided.

• Quarterly performance increases of up to an additional $2.00 per hour within the first 12 months.