Head of Training and Development

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop the enterprise training and development strategy, curriculum, infrastructure, roadmap, and operating model from the ground up.

• Prioritize technician training initially and later expand into sales, management, and leadership training.

• Choose and implement LMS, curriculum library, certification tracking, and other training systems.

• Collaborate with executive leadership to ensure training investment and priorities align with business strategy.

• Oversee technician training comprehensively, covering technical skills, certifications, onboarding, ramp-up, career paths, skill leveling, and customer-facing soft skills.

• Create and deliver safety training curriculum in collaboration with EHS.

• Ensure safety training is aligned with audits, incident trends, and DOT/compliance requirements.

• Manage the enterprise training portfolio for sales, management, supervisory, and leadership development.

• Establish a leadership development pipeline that supports succession planning and internal promotions.

• Personally facilitate high-priority and high-visibility training during the initial build-out phase.

• Design standards and programs for train-the-trainer initiatives for regional trainers.

• Transition routine course delivery to regional trainers while maintaining ownership of content quality and program direction.

• Define KPIs and success metrics for each training program.

• Create dashboards and report training ROI to HR and executive leadership.

• Utilize performance data to prioritize, refine, and phase out training content and delivery methods.

• Develop the business case for and establish a network of regional trainers.

• Hire, onboard, coach, and manage regional trainers upon approval.

• Collaborate across functions with HR, operations, sales, and business leaders.

• Promote the adoption of new training programs, tools, and processes throughout the organization.

⛳️ Requirements

• A minimum of 7 years of progressive experience in training and development, learning & development, or organizational development.

• Proven experience in building a training function or program from the ground up.

• Strong preference for experience training a technical, trade, or field-service workforce.

• Demonstrated ability to design and scale training programs covering technical/operational, sales, management, and leadership development.

• A solid track record in defining KPIs and metrics for training programs and effectively communicating ROI to executive leadership.

• Ability to operate both strategically and tactically, encompassing program design, roadmap development, executive communication, curriculum development, and hands-on facilitation.

• Experience in building and leading a team of trainers or facilitators.

• Familiarity with designing train-the-trainer programs.

• Instructional design experience, including knowledge of adult learning principles and various delivery modalities.

• Experience with learning management systems (LMS) and training/performance data tools such as Power BI.

• Excellent facilitation and presentation skills.

• Strong project management, prioritization, and organizational skills.

• Effective written and verbal communication abilities.

• Bachelor's degree in a related field or equivalent experience.

• General computer proficiency, including Microsoft products, Power BI, LMS platforms, and auxiliary software.

• Willingness to travel as required, including approximately 25–30% travel and frequent overnight stays.

• Ability to work overtime as necessary.

• Capability to lift small objects constantly, 20-pound objects frequently, and 20–50-pound objects occasionally.

• Ability to climb ladders, stairs, and ramps.

🏝️ Benefits

• Overtime as needed.

• Travel to branches and regions as required, including frequent overnight travel (approximately 25–30%).

• Reasonable accommodation for individuals with disabilities.