Head of Supply

This is a fully remote position, open to applicants in Serbia, +3 more countries.

📋 Description

• Manage the supply side of a dual-sided marketplace, guaranteeing quality and available supply at a sustainable cost.

• Develop the supply planning system, which includes demand forecasting, a sufficiency model, and partner order plans.

• Oversee the execution of partner order plans.

• Balance supply and demand across various segments, time slots, and formats.

• Distinguish between registered supply and available supply.

• Lead efforts in Partner Support, Partner Development & Growth, and Key Partner Success.

• Create partner economics and incentives, which encompass payouts, commissions, bonuses, and partner tiers.

• Protect incentive systems from rule exploitation.

• Ensure quality and trust by linking partner communication quality to customer retention and preventing harmful practices.

• Propel changes from hypothesis through pilot testing to a scaled process.

• Collaborate with analytics and product teams on cohorts and control groups.

⛳️ Requirements

• Conduct supply/demand analysis based on segments, time slots, and formats.

• Experience in assigning forecasting tasks to analysts.

• Understand partner unit economics, including payouts, cost to serve, payback, and revenue sharing.

• Design incentives such as commissions, bonuses, rules, and anti-gaming measures.

• Experience managing partner tier systems and handling the economics of elevating partners through tiers.

• Proficient in partner segmentation, account management, and development planning.

• Expertise in operational management, including SLAs, quality standards, deviation analysis, and process automation.

• Capable of designing experiments and measuring impact using cohorts and control groups.

• Ability to distinguish the impact of personal decisions from traffic or product alterations.

🏝️ Benefits

• REMOTE OPPORTUNITY to work full-time.

• 28 calendar days of vacation annually.

• 7 wellness days each year (time off).

• Bonuses of up to $5000 for successfully recommending candidates for positions within the company.

• 50% reimbursement for professional training, international conferences, and meetings.

• Corporate discount available for English lessons.

• Health benefits: reimbursement of up to $1,000 gross per year per employee for self-purchased health insurance or doctor's fees for themselves and close relatives if not covered by corporate medical insurance.

• Fully equipped workplace and necessary tools provided in offices or co-working spaces.

• Reimbursement of workplace expenses up to $1,000 gross once every three years for co-working rent or home-office equipment.

• Internal gamified gratitude system offering bonuses redeemable for merchandise, team building activities, massage certificates, etc.