Head of Operations Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Convert annual and quarterly objectives into tangible initiatives, milestones, and standard operating procedures (SOPs).

• Oversee goals utilizing the OKR framework along with regular progress assessments.

• Enhance the agency’s essential processes, transforming them into SOPs and workflows in ClickUp.

• Streamline operations through automation using AI systems to boost productivity.

• Create and sustain KPI dashboards for tracking performance.

• Provide regular updates to the executive team.

• Assume operational responsibility for Finance, HR/People Operations, and Administration.

• Introduce new tools including ClickUp, Make, n8n, and the CRM.

• Proactively lead efficiency initiatives and special projects from concept to execution.

• Collaborate closely with the executive team, team leaders, and project owners.

⛳️ Requirements

• Proven experience in optimizing operational processes within an agency or e-commerce setting.

• Practical experience with ClickUp and automation platforms, preferably Make, Zapier, or n8n.

• Familiarity with AI tools like ChatGPT or Gemini, including effective prompting to enhance efficiency.

• Skilled in managing KPIs, performing analyses, and creating forecasts using Google Sheets or Excel.

• Experience in team leadership.

• Fluent in German.

• Willingness to work remotely from Lower Saxony, Germany.

🏝️ Benefits

• 30 days of paid vacation.

• Team events and workations twice a year, conducted in person at various locations.

• Weekly team recaps and coffee chats.

• Company pension plan.

• Company bike program.

• Corporate fitness membership through Wellpass.

• €50 monthly tax-free benefit in the form of a voucher of your choice.

• Laptop of your choice.

• High-quality home office equipment.

• Professional development budget.

• Access to internal and external resources as well as mentors.

• Full access to our internal AI stack.

• 100% remote work.