Head of Operations Engineering

This is a fully remote position, open to applicants in Australia.

📋 Description

• Identify and prioritize opportunities for operational enhancements based on their impact, effort, and risk.

• Collaborate with teams to comprehend their objectives, obstacles, and workflow issues.

• Revamp workflows, define ownership, and enhance transitions between teams.

• Drive initiatives from defining problems and creating business cases to implementation, training, rollout, and ensuring ongoing adoption.

• Manage the internal tooling platform, encompassing the roadmap, reusable capabilities, and decisions regarding build, buy, integrate, or retire options.

• Take responsibility for the reliability, security, maintainability, and cost-effectiveness of internal tools.

• Operate and consistently enhance mission-critical systems utilized by teams such as Customer Support.

• Advocate for practical applications of AI and automation by providing coaching, training, and reusable examples.

• Offer guidance on data management and the importance of human oversight.

• Lead and nurture a small engineering team.

• Evaluate turnaround times, manual efforts, quality metrics, and adoption rates to inform future priorities.

⛳️ Requirements

• Proven experience in enhancing team and business operations, achieving measurable improvements in efficiency, speed, and quality.

• Expertise in mapping workflows, pinpointing bottlenecks and root causes, and prioritizing opportunities based on their business impact.

• Experience in redesigning processes both within individual teams and across multiple functions.

• Skills in stakeholder management and cross-functional leadership.

• Demonstrated experience in change management, including effective communication, training, rollout, and fostering sustained adoption.

• Comprehensive experience in end-to-end delivery from discovery and business case development to implementation and ongoing improvements.

• Understanding of internal tools, integrations, automation, and the role of AI in enhancing operations.

• Capability to translate business requirements into technical specifications and make informed decisions regarding build, buy, or integration.

• Ability to lead a small engineering team effectively.

• Experience in implementing and coaching colleagues on process and tool enhancements.

🏝️ Benefits

• An annual wellbeing allowance for fitness memberships, professional development courses, childcare, travel, charitable contributions, pet insurance, or home office setup.

• Full coverage of monthly medical, dental, vision, disability, and life insurance premiums for US-based employees, with 80% coverage for dependents.

• Employer contributions towards retirement plans.

• Generous paid time off for vacation, holidays, parental leave, volunteer activities, and other categories.

• Participation in an employee stock option program.

• Flexible options for remote or hybrid work arrangements.

• Autonomy in organizing workdays and weeks.

• Emphasis on an asynchronous work culture.

• Family-friendly environment and a casual Zoom-friendly culture.