Head of Human Resources

This is a fully remote position, open to applicants in United States.

📋 Description

• Assess HR operations to pinpoint areas for improvement in efficiency, consistency, and scalability.

• Formulate and execute HR policies, standard operating procedures (SOPs), and uniform employee lifecycle workflows.

• Create processes for onboarding, employee development, performance evaluations, promotions, compensation reviews, and offboarding.

• Deploy HR systems and automation solutions.

• Ensure adherence to relevant employment laws and regulations.

• Design and implement comprehensive performance management frameworks, key performance indicators (KPIs), feedback systems, and performance enhancement plans across the company.

• Launch recognition and employee development initiatives.

• Craft recruitment strategies and workforce planning initiatives.

• Collaborate with leadership to pinpoint essential roles, workforce needs, and organizational deficiencies.

• Supervise recruitment processes and enhance candidate experience.

• Set recruiting KPIs and bolster employer branding efforts.

• Enhance employee satisfaction, engagement, and retention through feedback mechanisms, surveys, and retention strategies.

• Establish frameworks for career progression and professional development.

• Design organizational structures and guide managers in leadership, performance management, employee development, and conflict resolution.

• Implement leadership development and succession planning initiatives.

• Support organizational change efforts.

• Create HR dashboards and reporting systems.

• Monitor turnover rates, retention, recruitment efficiency, absenteeism, and engagement metrics.

• Analyze workforce data and convert HR insights into actionable strategies.

• Establish routine reporting and review processes with executive leadership.

⛳️ Requirements

• Minimum of 7 years of progressive HR experience.

• At least 3 years in an HR leadership or management role.

• Proven experience in leading HR operations, formulating people strategies, and implementing systems that support organizational growth.

• Preferred experience in BPO, shared services, professional services, or rapidly growing organizations.

• In-depth knowledge of talent acquisition, employee relations, performance management, organizational development, and HR compliance.

• Practical experience in designing and executing KPI frameworks, employee performance management systems, and HR operational processes.

• Proficiency in utilizing workforce analytics and business metrics for informed decision-making.

• Experience with HRIS platforms, applicant tracking systems, performance management software, and workflow automation tools is highly regarded.

• Familiarity with organizational development, continuous improvement, and change management methodologies is a significant advantage.

• Exceptional communication skills to engage with executives, department heads, managers, and employees at all levels.

• Competence in handling difficult conversations, resolving conflicts, building trust, and ensuring accountability.

• Ability to advocate for employees while aligning with business priorities.

• Capacity to manage ambiguity, prioritize competing demands, and adapt to rapid change.

• Strong business acumen linking people decisions to productivity, operational efficiency, profitability, and growth.

🏝️ Benefits

• Direct partnership with executives and influence on company-wide decisions.

• Ownership and autonomy over the HR function.

• Opportunities for leadership and career advancement as the business expands.

• A collaborative culture that values curiosity, accountability, creative problem-solving, and innovation.

• Chance to shape the company’s people strategy, organizational structure, and HR systems.

• Opportunity to develop performance management systems, leadership development programs, and enhance employee experiences.