Head of Fraud, Payments – Banking

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the comprehensive payments and banking fraud prevention strategy across all Kraken offerings.

• Define the vision, roadmap, and OKRs in collaboration with Product, Engineering, Security, Compliance, and Legal teams.

• Build, lead, and mentor a multi-tiered fraud organization consisting of analysts, investigators, and managers.

• Develop career progression frameworks with clearly defined advancement criteria.

• Collaborate with the Executive Team and regulators to address emerging fraud trends, techniques, and technologies.

• Direct analyses to proactively identify and mitigate vulnerabilities.

• Monitor payment trends and changes in regulations.

• Optimize approval and decline rates as well as revenue, while upholding fraud discipline.

• Design, implement, and sustain fraud policies, rule frameworks, and control processes.

• Manage risk assessment, mitigation, governance, and audit controls.

• Lead risk assessments and execute preventive controls that support governance, audit, and regulatory requirements.

• Supervise fraud detection systems and tools.

• Manage escalation pathways for intricate or novel fraud cases involving Legal, Compliance, and Customer Support.

• Ensure that analyst teams meet SLA and QA standards in high-volume, real-time alert queues.

• Coordinate Fraud Operations with Customer Support, Compliance, Legal, Product, and Security teams.

• Oversee data analysis and reporting related to fraud and payment KPIs.

• Provide daily, weekly, monthly, and quarterly reports to executive leadership.

• Apply consistent global coverage standards across all markets.

⛳️ Requirements

• Over 10 years of experience in banking, payment processing, or fraud risk management.

• Proven experience in building or leading a fraud team.

• Experience in managing strategic fraud/payments programs and high-volume analyst operations.

• Demonstrated experience with card, third-party, and peer-to-peer payment fraud.

• Familiarity with relevant banking regulatory and compliance frameworks.

• Working knowledge of UK and other non-US regulatory environments, including FCA and PSR.

• Experience operating under or reporting to a UK/EU regulator is strongly preferred.

• Strong understanding of blockchain technology, cryptocurrencies, and the associated fraud risks is preferred.

• Solid foundation in data analytics and reporting.

• Outstanding communication and interpersonal skills.

• Experience in developing career frameworks, coaching managers, and scaling operational teams.

• A Bachelor's degree in a relevant field is preferred.

• Comfortable working in a fast-paced, high-growth, rapidly changing industry.

• Candidates must specify their city and country of work location.

• Candidates must indicate if they require work sponsorship.

🏝️ Benefits

• Bonus program.

• Equity program.

• Wellness allowance.

• Medical insurance [US Only].

• Dental insurance [US Only].

• Vision insurance [US Only].

• 401(k) [US Only].

• Kraken product dogfooding after joining.

• Job-related skills or work-style assessments as part of the hiring process.

• Equal opportunity employment.