Head of Fraud, Payments, Banking

This is a fully remote position, open to applicants in United Kingdom, +1 more country.

📋 Description

• Take charge of the comprehensive payments and banking fraud prevention strategy across all Kraken offerings.

• Define the vision, roadmap, and OKRs in collaboration with Product, Engineering, Security, Compliance, and Legal teams.

• Build, lead, and mentor a multi-tiered fraud organization encompassing analysts, investigators, and managers.

• Create career progression frameworks with clearly defined advancement criteria.

• Collaborate with executives and regulators to address emerging fraud trends, techniques, and technologies.

• Direct analyses to proactively identify and mitigate vulnerabilities.

• Track payment trends and regulatory changes to enhance approval/decline rates and revenue while upholding fraud controls.

• Design, implement, and uphold fraud policies, rule frameworks, and control processes.

• Maintain risk assessment, mitigation, governance, and audit processes.

• Oversee fraud detection systems, tools, and escalation pathways for complex or novel cases.

• Ensure analyst SLA and QA standards across high-volume, real-time alert queues.

• Coordinate Fraud Operations with Customer Support, Compliance, Legal, Product, and Security.

• Lead fraud and payment KPI analysis and executive reporting on daily, weekly, monthly, and quarterly schedules.

• Implement consistent global coverage standards across all markets.

⛳️ Requirements

• Over 10 years of experience in banking, payment processing, or fraud risk management, including prior experience in building or leading a fraud team.

• Proven experience in managing strategic fraud/payments programs and front-line, high-volume analyst operations.

• Familiarity with Card, Third-Party, and Peer-to-Peer payment fraud.

• Understanding of relevant banking regulatory and compliance frameworks.

• Working knowledge of UK and other non-US regulatory environments, including FCA and PSR.

• Proficient in data analytics and reporting.

• Experience in developing career frameworks, mentoring managers, and scaling operational teams.

• Bachelor's degree in a relevant field is preferred.

• Ability to thrive in a fast-paced, high-growth, and rapidly changing industry.

🏝️ Benefits

• Opportunity to be part of Payward/Kraken, a globally accessible financial infrastructure and crypto platform.

• Work in a diverse, global team environment.

• Commitment to equal opportunity employment.

• Consistent application of job-related skills or work-style assessments across similar candidates.

• Requirement to engage with Kraken products post-joining.