Head of Deployed Engineering

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and mentor the deployed engineering team in a player-coach capacity.

• Collaborate with GTM colleagues to enhance and fine-tune the technical sales process.

• Act as a liaison between GTM and engineering teams, representing the customer's perspective.

• Manage technical customer relationships from initial discovery through to expansion and renewal.

• Conduct in-person visits to prospects and customers to strengthen relationships.

• Create benchmarks, demos, and proofs of concept; facilitate evaluations and oversee implementations.

• Address customer issues and design effective solutions.

• Engage in customer Slack channels to assist with problem-solving.

• Evaluate customer suitability and communicate when the company's solution may not be appropriate.

⛳️ Requirements

• Proven leadership experience in guiding and developing a team.

• An AI-first mindset with an understanding of how AI can unlock additional value.

• Commercial insight into reducing costs and operational burdens.

• Ability to balance the sales process with in-depth technical expertise.

• Background in data or databases, including the ability to read explain plans and optimize schemas.

• Proficient in working with Linux terminals and interpreting logs.

• Experience in Python or JavaScript/TypeScript for creating solutions and demos.

• Strong writing skills with the ability to convey complex concepts in a straightforward manner.

• Capability to build trust and recognize limitations in expertise.

• Nice to have: background in vector search or full-text search.

• Nice to have: experience with Kubernetes and cloud platforms.

• Nice to have: experience in performance benchmarking.

🏝️ Benefits

• Flexible remote work arrangement.

• Opportunities for in-person visits to prospects and customers as part of the role.