Head of Content Marketing – Contract

This is a fully remote position, open to applicants in United States.

📋 Description

• Write, edit, and oversee the creation of ebooks, whitepapers, blog posts, thought leadership articles, and other long-form content from inception to publication.

• Compose and refine ad copy, emails, social media posts, and other short-form material for ongoing as well as campaign-specific marketing efforts.

• Formulate and implement a content marketing strategy that aligns with business objectives, target personas, and the buyer's journey.

• Collaborate with Marketing, Product, and Sales teams to identify audience personas, industry trends, and customer pain points.

• Create and manage a variety of content types, including blogs, whitepapers, case studies, eBooks, webinars, videos, and more.

• Simplify complex technical subjects into clear and engaging content in collaboration with subject matter experts.

• Oversee the content calendar and prioritize content requests in line with business priorities.

• Monitor and report on content performance metrics, such as engagement, downloads, and lead quality, along with actionable recommendations.

• Enhance content for SEO, lead generation, and brand consistency.

• Align both organic and paid content strategies with Performance Marketing and adapt assets for paid channels.

• Ensure all content adheres to PagerDuty's brand voice, style guidelines, and quality standards.

• Work in partnership with external agencies, freelancers, and collaborators.

• Support campaigns, product launches, and events with customized content.

• Stay abreast of industry trends, competitor content, and best practices.

• Lead a team of agency content creators and report directly to the Chief Communications Officer.

⛳️ Requirements

• 5–8+ years of experience in content marketing, ideally within the B2B SaaS or technology sectors.

• Outstanding writing, editing, and storytelling abilities.

• Proven experience in creating content for both technical and business audiences.

• Strong grasp of technology-related topics.

• Openness to experimenting with AI while ensuring human oversight of content.

• Excellent project management and organizational capabilities.

• Familiarity with SEO, analytics, and content management systems like WordPress and HubSpot.

• Capability to work across functions and manage multiple projects simultaneously.

• Creative thinker with a strong interest in technology and digital transformation.

• Familiarity with the PagerDuty platform or the broader DevOps/AIOps/Operations Cloud ecosystem is preferred.

• Experience with performance or paid marketing teams is advantageous.

• A portfolio showcasing long-form thought leadership and conversion-focused copy is preferred.

• Comfort operating independently as a contractor is preferred.

🏝️ Benefits

• This position is not eligible for PagerDuty's employee benefits, equity, or paid-time-off programs.

• Contract duration, working hours, and compensation will be determined with the selected contractor based on project requirements.

• Flexible work arrangements are included in PagerDuty’s general package, though eligibility may differ by role, region, and tenure.