Head of Applications

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop the strategic direction for TwelveLabs' application layer, encompassing users, workflows, product scope, and priorities.

• Discover targeted market opportunities through customer engagement, rapid prototyping, and systematic market validation.

• Launch AI-driven applications tailored for non-technical users, leveraging core models, agent harnesses, and shared infrastructure.

• Establish application-specific evaluations, task success metrics, reliability benchmarks, human review processes, and launch protocols.

• Take ownership of activation, engagement, retention, monetization, and customer value for delivered applications.

• Create feedback loops between users and products by analyzing usage data and customer behavior.

• Specify platform and model requirements, including functionalities, APIs, latency, quality, and reliability.

• Collaborate with Design, Research, Engineering, Product, Commercial, Revenue, and Partnerships teams.

• Engage with key customers and translate insights into reusable product offerings.

• Recruit and lead a dynamic, high-performing applications team.

• Foster a culture of agility, craftsmanship, direct user engagement, and accountability.

• Within the first 90 days, identify key users and workflows, select application focus areas, prototype with users, establish evaluations and thresholds, define team roles, and make essential hires.

• In the initial 3 months, release a functional product, demonstrate frequent use and tangible customer value, track product metrics, showcase user ROI, standardize customer projects, prioritize core technology enhancements, and form a small autonomous team.

• By the end of the first 6 months, chart a course towards product-market fit, develop scalable growth and monetization strategies, outline the next product portfolio vision, and enhance platform capabilities, model understanding, customer insight, and market entry strategies.

⛳️ Requirements

• Over 12 years of experience in product and product leadership roles, ideally within early to mid-stage software companies.

• Proven track record of building and scaling a product from inception to significant adoption.

• Outstanding product judgment.

• Technical fluency in collaborating with engineers and researchers on architecture, model performance, latency, evaluation, reliability, and cost considerations.

• Familiarity with AI-native products, including probabilistic behavior, evaluation design, trust, human review, privacy and rights constraints, as well as quality, latency, and cost trade-offs.

• Experience in designing or leading growth loops that enhance activation, retention, distribution, or monetization.

• Background in recruiting and building a strong early team with a focus on low-ego individuals.

• Capability to operate effectively in a setting where not every function has its own leader.

• Hands-on experience using products, engaging with users, and analyzing data.

• Ability to act swiftly, gather evidence, make informed decisions, and pivot based on findings.

• Strong communication skills across research, engineering, design, and go-to-market teams.

• No specific educational path is mandated.

🏝️ Benefits

• A welcoming and inclusive culture and work environment.

• Collaborate closely with a mission-driven team on innovative AI technology.

• Comprehensive health, dental, and vision benefits.

• Highly flexible PTO and parental leave policies.

• Office closure during the week of Christmas and New Year's.

• Monthly wellness stipend.

• Annual Learning & Development stipend.

• Global offices located in San Francisco, New York, and Seoul.

• Co-working office memberships available for remote team members.

• VISA support where applicable.

• Transportation stipend for onsite employees in SF & NY.

• Daily meals provided for onsite employees in SF & NY.