Guest Recognition Specialist – Reservations Sales Agent

This is a fully remote position, open to applicants in Colorado, +5 more states.

📋 Description

• Oversee guest profiles on the property, including pre-arrivals and non-guest profiles, while ensuring compliance with data privacy regulations.

• Daily review of guest reservations and profiles utilizing the pre-arrival screen in Opera and Golden, at least two days prior to guest arrival.

• Advocate for profile management and collaborate with relevant departments to guarantee that guest preferences and essentials are fulfilled.

• Capture sales through incoming reservation calls and manage the details of reservations.

• Analyze glitches and Medallia surveys to maintain updated essentials and preferences in Golden.

• Generate reports for special requests and block rooms accordingly for these requests.

• Notify the Manager regarding special attention requirements and VIP matters.

• Follow up on additional tasks and responsibilities delegated by the Director of Reservations.

• Act as a public representative for Four Seasons Hotels.

⛳️ Requirements

• Strong computer proficiency and familiarity with Microsoft Office products, Opera, Salesforce, and other necessary programs.

• Ability to exercise independent judgment and discretion in decision-making while handling confidential property information.

• Highly organized with the capability to prioritize tasks in a fast-paced environment.

• Flexible and quick to learn new skills and responsibilities.

• Proven experience in a team-oriented environment, fostering collaborative working relationships.

• Skilled in selling and converting reservation inquiries.

• Receptive to constructive criticism.

• Remote position is contingent upon location.

• Proficiency in English is mandatory.

• Current authorization to work in the United States is essential.

• Willingness to work flexible hours and days throughout the week.

• Availability for full-time employment.

🏝️ Benefits

• Winter Season Lifestyle Benefit.

• Merchant Pass Available.

• Participation in 401k with a company matching program.

• Medical, Dental, and Life Insurance coverage.

• Discounted travel along with reduced F&B and Spa Services at Four Seasons Hotels and Resorts globally.

• Access to an Employee Cafeteria for meals.

• Opportunities for employee development and training.

• Engagement opportunities for employees.