Growth Support Specialist

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Proactively reach out to warm inbound leads, online applications, and inquiries from potential agents and business owners interested in eXp UK.

• Quickly respond to new applications and assess candidates based on eXp experience criteria and qualification standards.

• Conduct phone consultations with prospective agents and owners of estate agencies.

• Clarify eXp’s split model, cap structure, cloud infrastructure, supplier tools, and support framework.

• Address candidate inquiries and resolve any objections.

• Keep CRM records updated, track call activity and lead stages, and schedule follow-ups.

• Issue join contracts/agreements and oversee candidate progression from application to sign-up.

• Monitor conversion metrics, speed-to-call, and application sign-up rates.

• Provide the Head of Growth UK with structured monthly pipeline and conversion reports.

• Collaborate with the Head of Growth UK on lead quality, candidate hesitations, and pipeline conversion challenges.

• Continuously refine growth strategies.

⛳️ Requirements

• Excellent sales and communication abilities.

• Background in customer service, sales, or a related sector.

• Capability to work independently and manage time efficiently.

• Proactive in problem-solving.

• Familiarity with CRM systems and databases.

• Typically requires 5 years of relevant experience, a Bachelor’s degree with 3 years of experience, or a Master’s degree or PhD without experience; equivalent work experience will be considered.

🏝️ Benefits

• Monthly technology allowance via payroll.

• Company-provided equipment.

• Fully remote work environment.

• Exceptional company culture.

• Medical insurance.