Group Sales Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee all incoming inquiries related to groups, weddings, social events, and buyouts.

• Assess leads based on availability, seasonal trends, operational feasibility, and alignment with strategic goals.

• Create customized proposals and itineraries to meet specific client needs.

• Facilitate sales discussions, including negotiation and contract finalization.

• Address inbound RFPs and sales inquiries through relevant platforms and communication channels.

• Monitor inquiry metrics such as volume, response times, conversion rates, and revenue outcomes.

• Assist in shaping group sales strategies, pricing structures, minimum stay policies, and sales guidelines.

• Identify chances for repeat group business and referrals.

• Represent Fogo Island Inn during sales calls, client meetings, trade shows, and familiarization visits as needed.

• Conduct formal sales transitions for confirmed group bookings, documenting terms, pricing, concessions, group goals, and commercial considerations in Salesforce.

• Hold structured handoff meetings with the Group & Events Manager.

• Manage reservation processes for groups that book and pay individually.

• Conduct site inspections and sales-led tours for potential group clients.

• Remain available after handoff for any commercial or contractual inquiries and future business development.

• Assist with post-event follow-up to secure future bookings and repeat business, recording commercial insights and opportunities in CRM.

• Collaborate on forecasting, pacing, and pipeline reporting.

• Track group deposits, payment timelines, and contractual milestones alongside Finance and Reservations.

⛳️ Requirements

• Minimum of 3 years of experience in group, catering, or events sales in a luxury hotel, resort, or hospitality environment.

• Proven success in converting inquiries into confirmed contracts.

• Experience in crafting customized proposals, negotiating contracts, and implementing pricing strategies.

• Familiarity with CRM/sales platforms; experience with Salesforce is a plus.

• Strong understanding of the sales cycles for groups, weddings, social events, and buyouts, including seasonal and operational constraints specific to a small luxury property.

• Excellent negotiation and relationship management abilities with high-value clients.

• Demonstrated capability to manage multiple concurrent opportunities while ensuring outstanding organization, accuracy, and responsiveness.

• A valid Canadian driver's license is required.

• Strong interpersonal and communication skills.

• A passion for social enterprise and a commitment to making a positive impact in the community.

• An entrepreneurial mindset and a positive outlook.

• Dedication to upholding the vision and objectives of Fogo Island Inn, Shorefast Foundation, and affiliated organizations.

• Ability to thrive in a fast-paced and dynamic setting.

• Awareness and sensitivity towards the history and culture of rural Newfoundland.

🏝️ Benefits

• Starting salary ranging from $60K to $70K.

• Discounts for team members across our businesses (Fogo Island Inn and Fogo Island Workshops).

• Necessary technology to perform your job effectively.

• A supportive, collaborative environment that fosters creativity and curiosity.

• The chance to contribute to a successful social enterprise.

• Opportunities for ongoing learning and professional development.

• Additional perks and benefits available.