Governmental Service Customer Support, French/Bilingual

This is a fully remote position, open to applicants in Canada.

📋 Description

• Respond to customer inquiries about upgrades to communication meters.

• Conduct follow-up calls and arrange technician appointments for customers.

• Professionally handle complaints and service delivery claims.

• Assist customers in both French and English regarding service delivery.

⛳️ Requirements

• Must be bilingual in French and English.

• Available to work 5 days a week, totaling 20 to 40 hours.

• Must be available Monday to Sunday from 8:00 a.m. to 8:30 p.m., and on Saturday from 9:00 a.m. to 5:00 p.m.

• Must reside in the province of Québec.

• High-speed internet connection of at least 25 MBPS is required.

• A secure and quiet home workspace is necessary.

• Minimum of three years of experience in customer service.

• Ability to learn swiftly and adapt in a fast-paced environment.

• Capable of working in a computerized setting and multitasking.

• Call center experience is preferred.

• Excellent communication skills are essential.

• High school diploma or an equivalent qualification is required.

🏝️ Benefits

• Hourly bonus for working on Saturdays.

• Sundays are free.

• Comprehensive training program fully paid.

• Full benefits package after six months, including extensive medical, dental, and life insurance.

• Enhanced RRSP participation options.

• Preferential pricing on insurance products.

• Opportunity to work from home.

• Equipment will be provided.