Government Programs Care Manager Support Specialist II

This is a fully remote position, open to applicants in New Mexico.

📋 Description

• Reach out to members and community partners to enhance healthcare initiatives and activities.

• Implement educational and quality campaigns.

• Assist in organizing appointments for care managers and members.

• Carry out ongoing tasks related to members' health-related social needs, either directly or through social service departments and community organizations.

• Address member inquiries.

• Aid clinicians in managing physical and behavioral health care through provider and member activities.

• Foster relationships with community partners and collaborate with community-based organizations.

• Contribute to the development of community health outreach programs.

• Engage in fieldwork as necessary for initiatives, health campaigns, and departmental responsibilities.

• Oversee low-risk members regarding their health-related social needs, education, basic outreach screenings, assessments, and inquiries.

⛳️ Requirements

• Bachelor's degree OR 1 year of college plus 3 years of experience in health, social service, or community work OR 4 years of experience in health, social services, or community settings.

• Familiarity with medical terminology.

• Experience in coordinating member-related needs, assisting members, and analyzing their requirements.

• Proficient in PC use, including Microsoft Office applications.

• Strong customer service abilities.

• Excellent verbal and written communication skills, including the capacity to create written correspondence for members and departmental personnel.

• Coaching capabilities, including motivational interviewing, to educate members on medical and behavioral health topics.

• New Mexico only: Bachelor's degree in Social Work.

• New Mexico only: Proficiency in a New Mexico Native American Pueblo language; must be able to translate and present effectively.

• New Mexico only: Community Health Worker (CHW) certification.

• Preferred: Experience in community engagement.

• Preferred: Background in supporting populations with health-related social needs.

• Candidate must be located in the Las Cruces, New Mexico area.

• Remote work is allowed within the continental United States, excluding California, New York, Alaska, and Hawaii.

🏝️ Benefits

• Tailored development plans that promote growth and professional advancement.

• Health and wellness benefits available.

• 401(k) savings plan offered.

• Pension plan included.

• Paid time off provided.

• Paid parental leave available.

• Disability insurance included.

• Supplemental life insurance offered.

• Employee assistance program accessible.

• Paid holidays recognized.

• Tuition reimbursement available.

• Additional incentives provided.

• Annual incentive bonus plan offered.