Government Programs Care Manager Support Specialist I

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist with administrative care management responsibilities.

• Engage in outreach efforts for both members and providers.

• Contribute to healthcare initiatives and activities, encompassing educational and quality campaigns.

• Aid in scheduling appointments for care managers and members.

• Address inquiries from members.

• Execute data entry and conduct research.

• Support members with their non-clinical requirements.

• Oversee low-risk members regarding health-related social needs, education, and fundamental member outreach screenings or inquiries.

⛳️ Requirements

• Completion of a high school diploma or GED.

• At least 1 year of college education and 2 years of experience with communication systems, including Fax, Email, and Telephone.

• Minimum of 1 year of experience with managed care systems or healthcare systems.

• Proven experience in coordinating member needs, assisting members, and analyzing their requirements.

• Fundamental understanding of medical or healthcare terminology.

• Familiarity with clinical systems, including claims, enrollment, and documentation.

• Proficiency in PC usage, particularly Microsoft Office applications.

• Strong customer service abilities.

• Excellent verbal and written communication skills, including the ability to craft written correspondence for internal and external stakeholders.

• Preferred: Completion of college courses in the medical field, human services, social work, psychology, or a related healthcare discipline.

• Preferred: Knowledge of Medicaid.

• Capability to work remotely from any location within the continental United States, with the exception of California, New York, Alaska, and Hawaii.

🏝️ Benefits

• Tailored development plans and opportunities for professional growth.

• 401(k) savings plan.

• Pension plan.

• Paid time off.

• Paid parental leave.

• Disability insurance.

• Supplemental life insurance.

• Employee assistance program.

• Paid holidays.

• Tuition reimbursement.

• Annual incentive bonus plan.

• Additional incentives.