Government Programs Care Manager Support Specialist I

This is a fully remote position, open to applicants in New Mexico.

📋 Description

• Assist with administrative care management responsibilities

• Engage in outreach efforts for both members and providers

• Contribute to healthcare initiatives and activities, which include educational and quality campaigns

• Aid in the scheduling of appointments for care managers and members

• Address inquiries from members

• Perform data entry tasks and conduct research

• Support the non-clinical needs of members

• Manage low-risk members concerning health-related social needs, education, and basic outreach screenings or inquiries

⛳️ Requirements

• High school diploma or GED required

• Completion of 1 year of college and 2 years of experience with communication systems, including Fax, Email, and Telephone

• 1 year of experience with managed care systems or healthcare systems

• Experience in coordinating member needs, assisting members, and analyzing their requirements

• Basic understanding of medical or healthcare terminology

• Familiarity with clinical systems, such as claims, enrollment, and documentation

• Proficiency in PC usage, including Microsoft Office applications

• Strong customer service abilities

• Excellent verbal and written communication skills, including the ability to prepare written correspondence for internal and external stakeholders

• Must reside anywhere within the state of New Mexico

• Employment may depend on successful completion of a drug screening

🏝️ Benefits

• Opportunities for professional development and tailored development plans

• 401(k) savings plan

• Pension plan

• Paid time off

• Paid parental leave

• Disability insurance

• Supplemental life insurance

• Employee assistance program

• Paid holidays

• Tuition reimbursement

• Additional incentives

• Annual incentive bonus plan