Global Training, Development & Retention Specialist

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Implement Aqua Expeditions’ Global Training & Development strategy throughout operations.

• Assess operational capability gaps by utilizing observation, interviews, performance data, and direct engagement.

• Create, modify, and deliver effective training programs that align with service standards, SOPs, expected behaviors, and business objectives.

• Offer practical, on-the-job, and onboard training across various operations.

• Lead and facilitate onboarding processes, operational inductions, cross-training, refresher training, and continuous learning initiatives.

• Mentor crew members, supervisors, and operational leaders on performance, feedback, team leadership, and personnel development.

• Develop comprehensive growth plans that integrate training, coaching, stretch assignments, cross-exposure, and internal mobility.

• Recognize high-potential employees and assist in succession planning efforts.

• Cultivate internal trainers and subject-matter experts.

• Support Aqua Lab and other practical learning initiatives and platforms.

• Follow up on training and development initiatives to ensure behavioral application and operational enhancement.

• Maintain documentation, evidence, and dashboards that track training, development plans, talent observations, and outcomes.

• Provide field insights and recommendations to Global People & Culture and operational leadership.

• Coordinate with external training providers as necessary.

⛳️ Requirements

• Bachelor’s degree in Hospitality Management, Business Administration, Human Resources, Psychology, Organizational Development, Education, or a related discipline.

• 3–5 years of pertinent professional experience in Training, Learning & Development, Talent Development, operational coaching, or a related area.

• Prior experience in luxury hospitality, cruise, travel, or premium service operations is highly desirable.

• Ability to work remotely while ensuring excellent communication and coordination with global teams across various time zones.

• Proficiency in both English and Spanish is advantageous.

• Knowledge of French is appreciated.

🏝️ Benefits

• Independent Contractor Agreement.

• Flexible remote work arrangement.

• Opportunity for global team collaboration across different time zones.