Global Training, Development & Retention Specialist

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Implement Aqua Expeditions’ Global Training & Development strategy throughout operations.

• Assess operational capability gaps through observation, interviews, performance data, and direct engagement with employees and leadership.

• Develop, customize, and deliver practical training programs that align with service standards, SOPs, expected behaviors, and business priorities.

• Provide hands-on, on-the-job, and onboard training across various operations.

• Lead and facilitate onboarding, operational induction, cross-training, refresher training, and continuous learning initiatives.

• Mentor crew members, supervisors, and operational leaders on performance, feedback, team leadership, and people development.

• Create development plans for identified employees, encompassing training, coaching, stretch assignments, cross-exposure, and internal mobility.

• Identify high-potential employees and those ready for expanded responsibilities.

• Aid in succession planning and keep track of internal talent, development progress, readiness, and capability gaps.

• Cultivate and support internal trainers and subject-matter experts.

• Assist Aqua Lab and other practical learning platforms and initiatives.

• Monitor training and development actions to ensure behavioral application, operational enhancements, and progress towards objectives.

• Maintain precise records, evidence, and dashboards related to training, participation, development plans, talent observations, and outcomes.

• Provide field feedback and recommendations to Global People & Culture and operational leadership.

• Coordinate with external training providers as necessary.

• Execute other Training & Development responsibilities as appropriate for the role.

⛳️ Requirements

• A university degree in Hospitality Management, Business Administration, Human Resources, Psychology, Organizational Development, Education, or a related field.

• 3–5 years of relevant professional experience in Training, Learning & Development, Talent Development, operational coaching, or a similar field.

• Experience in luxury hospitality, cruise, travel, or premium service operations is highly preferred.

• Ability to work remotely while ensuring excellent communication and alignment with global teams across various time zones.

• Proficiency in both English and Spanish is advantageous.

• Knowledge of French is appreciated.

• Independent Contractor Agreement.

🏝️ Benefits

• Opportunity to work remotely.

• Independent Contractor Agreement.