Global Technical Support Manager – Protective & Marine Coatings

This is a fully remote position, open to applicants in United States, +3 more countries.

📋 Description

• Lead and manage cross-regional technical support initiatives across various geographies.

• Deliver timely and precise technical assistance to global clients, KAM teams, and internal partners.

• Support intricate projects and applications, including FPSO/FLNG, infrastructure, and industrial sectors.

• Review and provide input on owner and EPC specifications.

• Prepare technical documents, reports, and guarantee support materials.

• Conduct technical presentations and workshops for customers, Owners, and EPCs.

• Assist in selecting specialized systems based on application needs.

• Serve as a crucial liaison between Product Management, Engineering, R&D, and regional teams.

• Offer technical support to Global Product Managers and aid in product development.

• Ensure the availability and communication of standards, certifications, and test data.

• Manage and prioritize a high volume of global technical requests.

• Enhance customer confidence and foster long-term relationships.

• Propel project specification successes and ensure effective execution.

• Strengthen PPG's competitive edge through expertise and responsiveness.

• Support business protection and expansion in key global accounts.

⛳️ Requirements

• Bachelor’s degree in Engineering, Chemistry, Materials Science, or a related discipline.

• Extensive experience in Protective & Marine coatings or similar industries.

• Strong business acumen.

• Demonstrated experience in technical support, project engineering, or specification management.

• Preferred experience with complex global projects (e.g., Marine, EPC-driven environments).

• Familiarity with industry standards, certifications, and testing protocols.

• Strong technical knowledge and problem-solving capabilities.

• Exceptional communication and customer-facing skills.

• High level of responsiveness and accountability.

• Capability to collaborate across global, cross-functional teams.

• Strong organizational and prioritization abilities in a fast-paced setting.

• In-depth technical knowledge of the PMC product line.

🏝️ Benefits

• Medical, Dental, Vision, and 401K.

• Opportunity for career growth and development.

• Continuous learning opportunities.

• A fulfilling workplace environment.

• Commitment to equal opportunity employment.

• Support for disability adjustments.