Global Renewals Operations Manager

This is a fully remote position, open to applicants in India.

📋 Description

• Create and establish operational processes that ensure rigor and consistency within the renewals business, in alignment with overall revenue goals and business objectives.

• Perform data-driven analyses to detect churn patterns and revenue growth possibilities, translating findings into actionable insights and process enhancements.

• Assist in annual planning efforts, including territory design, target establishment, and organizational planning, in collaboration with CS Operations and FinOps.

• Generate reports and presentations for weekly forecasts and business review decks aimed at executive audiences.

• Develop and sustain cross-functional relationships to ensure coordination and strategic alignment across daily renewal operations.

• Aid in the governance and continuous optimization of sales stages, pipeline integrity, and selling effectiveness within the renewal sales process.

• Contribute to AI-driven analytics and new AI-enabled capabilities that improve renewals execution.

• Advocate for continuous improvement initiatives and the consistent application of sales programs and process modifications.

⛳️ Requirements

• Bachelor's degree or equivalent experience is required; a background in Mathematics, Finance, Accounting, or a related field is preferred.

• Over 5 years of experience in Revenue Operations, Renewal Operations, Customer Success Operations, Business Analytics, or a comparable role.

• Demonstrated success in an operations role within a high-growth SaaS or technology organization.

• Excellent communication skills in English, with a proven ability to craft narratives for diverse audiences.

• Strong analytical background with practical experience using BI and analytics tools, along with the capability to learn and utilize our in-house platform.

• Intermediate to advanced proficiency in Salesforce, CPQ, and Excel.

• Proven ability to manage complex, multi-stakeholder environments.

• Experience in exploring and implementing AI-powered tools and solutions to enhance operational workflows.

• Capacity to manage multiple priorities and deadlines simultaneously without compromising quality.

🏝️ Benefits

• Supported by operating principles of being strategy-led, values-based, and disciplined in execution, you’ll find inspiration, connection, development, and rewards here.

• Equitable benefits and all employment privileges.

• Reasonable accommodations for individuals with disabilities.

• An inclusive hiring and working environment.

• AI-assisted recruitment evaluation may be utilized.