Global Legal Assistant

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Act as the initial point of contact for potential clients

• Offer compassionate intake assistance and transfer calls warmly when necessary

• Consistently respond to incoming calls throughout business hours

• Aid in scheduling consultations, modifying appointments, and coordinating calendars

• Conduct follow-ups with both prospective and current clients

• Assist with mailing, document management, and support for non-billable attorneys

• Utilize ESI VoIP, Clio, and Clio Grow for managing client communications

• Gradually take on lead qualification and wider operational duties

⛳️ Requirements

• Exceptional verbal communication skills with a clear and comprehensible phone presence

• Proactive and compassionate approach to client interactions

• Strong skills in scheduling and dynamic calendar management

• Proficiency with VoIP systems, Clio, Microsoft Office, and adaptability to new platforms

• Reliable high-speed internet connection

• Dependable home-based work environment

• Comfort with VoIP and mobile phone communication systems

• High emotional intelligence and patience for dealing with sensitive client interactions

• Solutions-oriented with strong problem-solving skills and initiative

• Availability during the firm’s U.S. business hours

• Willingness to cover for occasional overflow work

• Recruiters are advised not to reach out

🏝️ Benefits

• Opportunity for remote work

• Generous holiday time allocation

• Opportunities for professional development and career growth

• Potential incentives for providing additional coverage

• Exposure to leadership and mentorship from seasoned professionals

• A small-firm, close-knit, and collaborative work environment