Global Implementation Lead

This is a fully remote position, open to applicants in Australia.

📋 Description

• Take charge of the global implementation process at Gridsight.

• Direct the global implementation function along with regional implementation teams.

• Transform customers’ unprocessed grid data into precise models within Gridsight’s platform.

• Extract, validate, and modify customer data to fit Gridsight’s schema.

• Manage utility network models on a regular basis throughout the contract duration.

• Enhance scoping and implementation planning, encompassing commitments, dependencies, risks, and customer responsibilities.

• Oversee portfolio reviews, delivery forecasting, risk management, and executive escalation procedures.

• Remain closely engaged with active implementations and address process, tooling, or technical challenges.

• Establish a balanced scorecard for metrics like time to value, cycle time, forecast accuracy, quality, rework, automation coverage, regional capability, and customer outcomes.

• Develop the Implementation Centre of Excellence, which includes its charter, service catalog, governance model, and cross-functional interfaces.

• Manage implementation methodologies, patterns, playbooks, templates, checklists, reusable configurations, and the knowledge base.

• Ensure consistent technical and quality standards across platforms and regions.

• Transform insights from implementation experiences into enhanced standards, product requirements, automations, and enablement.

• Lead the shift to a Centre of Excellence model that supports complete regional delivery.

• Define regional capabilities, roles, capacity, and operational responsibilities.

• Create regional training, shadowing, certification, and coaching initiatives.

• Set up regional readiness gates, support boundaries, and escalation processes.

• Oversee data landing as the automation service area for implementations.

• Collaborate with the Data Platform on transformation tools and warehouse design.

• Enhance customer data intake through automated checks, validation, feedback, and exception management.

• Ensure workflows facilitate safe and independent regional operations.

• Confirm that implementation tools are sustainable, secure, observable, and owned.

• Propel AI integration throughout implementation workflows.

• Construct the central team structure and capability plan for the Centre of Excellence.

• Establish benchmarks for technical judgment, delivery discipline, documentation, ownership, and customer empathy.

• Cultivate a culture focused on urgency, quality, and ongoing system enhancement.

• Collaborate with Commercial, Product, Engineering, and Customer teams.

• Initially report to the VP of Operations.

⛳️ Requirements

• Proven experience in leading global implementation functions and regional implementation teams.

• Capability to enhance delivery quality, predictability, and customer time to value.

• Experience in establishing an Implementation Centre of Excellence.

• Proficiency in defining systems, standards, governance models, and interfaces for scalable global delivery.

• Ability to empower regional teams for ownership of end-to-end implementation delivery.

• Skill in automating repetitive tasks and creating scalable systems, tools, and reusable assets.

• Strong technical judgment and experience in reviewing technical designs.

• Background in implementation planning, including portfolio reviews, delivery forecasting, risk management, and executive escalation.

• Proficiency in creating and utilizing implementation performance scorecards.

• Experience in developing implementation methodologies, playbooks, templates, checklists, reusable configurations, and knowledge bases.

• Familiarity with establishing technical and quality standards across platforms and regions.

• Experience in training, shadowing, certification, and coaching programs.

• Ability to define regional readiness gates, support boundaries, and escalation paths.

• Knowledge in customer data intake processes, automated checks, validation, feedback, and exception handling.

• Ability to collaborate with the Data Platform on transformation tools and warehouse design.

• Experience ensuring implementation tools are maintainable, secure, observable, and owned.

• Capability to drive AI integration across implementation workflows.

• Experience in developing team structures and capability plans.

• Ability to partner across Commercial, Product, Engineering, and Customer functions.

• Strong focus on delivery discipline, documentation, ownership, and customer empathy.

🏝️ Benefits

• Competitive salary.

• Meaningful ESOP.

• $2,500 WFH allowance.

• $2,500 health and wellness allowance.

• Bi-annual in-person working weeks.

• Lunch provided when in the office.

• Options for fully remote, hybrid, or in-office work.

• Modern, new head office in Sydney, with satellite locations in Melbourne, Brisbane, and Hobart.