Global Immigration Analyst

This is a fully remote position, open to applicants in Singapore, +1 more country.

📋 Description

• Manage the complete immigration and visa case process for a designated caseload.

• Engage with clients to gather necessary documentation.

• Prepare and monitor application submissions.

• Provide clients with status updates and address inquiries within the established SLA.

• Identify and report missing documents, portal issues, and governmental delays proactively.

• Escalate cases that may jeopardize SLA compliance to the Global CS Lead.

• Maintain accurate and up-to-date internal case notes.

• Cross-train on various visa types as workload demands.

• Contribute to a culture of high ownership and outcome-driven teamwork.

• Ensure 24/5 customer service support for clients in US and APAC time zones.

⛳️ Requirements

• Previous hands-on experience in immigration case management or visa processing within an immigration law firm, Big 4, EOR/PEO provider, or an in-house global mobility team.

• Ability to discuss specific immigration cases in detail.

• Comfort in managing an active caseload under SLA constraints.

• Proficiency in communicating delays to clients in a professional manner.

• Willingness to receive training in new visa categories.

• Strong written and verbal communication skills with clients.

• Availability to work shift patterns outside regular daytime hours.

• Must be able to work during US or APAC hours.

• Ideally located in Singapore or The Philippines; however, candidates from other locations will also be considered if they can meet required hours.

🏝️ Benefits

• Freedom to determine how tasks are accomplished instead of close monitoring of hours worked.

• Opportunity to build a Customer Service team in the medium term.

• Chance to lead a new Customer Service team in an additional location.

• Compensation and benefits vary according to local standards.