Global Head of Analytical Editorial Operations

This is a fully remote position, open to applicants in United States, +8 more locations.

📋 Description

• Define the global strategy, operational roadmap, and priorities for Analytical Editorial Operations within a 150-member organization.

• Collaborate with Segments, Product, GTO, Data Science, Product Operations, and commercial leaders to enhance global Analytical products.

• Drive the adoption and expansion of GenAI-enabled Analytical content capabilities, including the Agentic Content Platform, ACE, and GenAI-enhanced content updating.

• Revamp content workflows to boost currency, structure, discoverability, and operational efficiency while upholding editorial quality and customer trust.

• Focus on investments that enhance the quality, relevance, completeness, and reliability of Protégé answer sets.

• Manage author and expert relationships, encompassing recruitment, retention, and editorial standards.

• Set global standards, governance, performance metrics, human-in-the-loop controls, quality assurance, content risk management, and escalation protocols.

• Leverage customer feedback, editorial results, usage data, and operational metrics for ongoing improvement.

• Deliver strategic insights, performance reports, and recommendations to the SVP of Global Editorial Operations.

• Oversee global planning, resource distribution, budget management, cost forecasting, and investment priorities.

• Cultivate a workforce prepared for the future through talent development, reskilling, recruitment, change leadership, and the adoption of tools and processes.

• Report directly to the Senior Vice President of Global Editorial Operations.

⛳️ Requirements

• Minimum of 10 years’ experience leading a large-scale global operation, with responsibility for delivery, quality, and financial performance.

• Proven experience in supporting and engaging with diverse, high-level P&L stakeholders.

• Experience in budget management.

• Background in guiding organizations through transformation.

• Strong orientation towards processes, engineering, and systems.

• Experience in operating global delivery models and managing vendor partnerships on a large scale.

• Demonstrated experience in leading AI, GenAI, automation, or other technology-driven business transformation initiatives from strategy to scaled operational adoption.

• Experience collaborating with Product, Technology, Data Science, commercial, and operational teams to achieve customer-facing AI or digital product outcomes.

• Experience utilizing data, customer feedback, and quality metrics to enhance content, search, retrieval, or AI-generated answer experiences.

• Preferred background in legal-content, secondary-content, publishing, or information services.

• BA/BS + JD, MBA, another advanced degree, or equivalent experience is required.

• Commercial fluency to advocate for content investments in terms of revenue, retention, and product performance.

• Capability to lead global cross-functional, team-oriented, deadline-driven strategic initiatives.

• Ability to construct empirical cases that link content quality and coverage to product and customer outcomes.

• Exceptional skills in organization, project planning, time management, change management, and delegation.

• Advanced problem-solving experience involving complex issue diagnosis and solution formulation.

• Strong interpersonal, communication, and presentation abilities.

• Experience in steering strategic projects through rigorous, data-driven processes.

• Ability to create change management plans and drive business transformation initiatives.

• Proficiency in gathering and analyzing data, testing hypotheses, synthesizing findings, and converting recommendations into actionable results.

• Ability to motivate and inspire team members and peers.

• Capacity to influence others towards achieving both short-term and long-term goals.

🏝️ Benefits

• Wellbeing initiatives.

• Shared parental leave.

• Study assistance.

• Sabbaticals.

• Country-specific benefits.

• Accessible hiring accommodations.