Global BPO Performance Excellence Leader

This is a fully remote position, open to applicants in United States, +7 more locations.

📋 Description

• Define and implement global operational standards across all distribution center locations.

• Ensure uniformity between J&J-owned and 3PL-operated facilities.

• Establish and oversee distribution center archetypes, performance expectations, and operational models.

• Monitor compliance and promote standardization throughout regions.

• Own global standards and governance related to site master planning, continuous improvement, HSE, performance management, SLAs, site scorecards, packaging optimization, waste reduction, and operational efficiency.

• Lead internal and external benchmarking initiatives to generate insights on industry and competitive performance.

• Develop and implement Cost-to-Deliver/Serve models and strategies.

• Provide data-driven insights to enhance performance and guide strategic decision-making.

• Define and implement continuous improvement methodologies across the network.

• Establish and lead global communities of practice.

• Act as Global Business Process Owner for Deliver Performance Excellence.

• Manage process governance, standardization, and harmonization on a global scale.

• Approve global standards and oversee deviations or local adaptations.

• Build and lead a high-performing global team.

• Promote leadership capability, succession planning, and talent development.

• Advocate for diversity, inclusion, and employee wellbeing.

• Ensure adherence to company policies, regulatory standards, and HSE requirements.

• Elevate risks, issues, and improvement opportunities to senior leadership.

• Support initiatives focused on operational excellence and transformation.

⛳️ Requirements

• 12–15+ years of progressive experience in Supply Chain Operations, Operational Excellence, or Distribution/Warehouse Management.

• Proven success in deploying operational standards across global logistics networks.

• Strong experience in benchmarking and performance analytics.

• Extensive experience in Cost-to-Serve/Deliver modeling.

• Familiarity with continuous improvement methodologies, including Lean and Six Sigma.

• Experience in the Medical Device, Pharmaceutical, or regulated industries is preferred.

• Bachelor's degree is required.

• A Master’s degree in Supply Chain, Engineering, Business, or a related field is preferred.

• In-depth expertise in distribution center operations and operational excellence frameworks.

• Strong analytical skills, including benchmarking, process mapping, and data mining.

• Experience in developing and enforcing global operational standards.

• Knowledge of EHS, quality, and regulatory requirements in logistics environments.

• Strong stakeholder management and influencing skills within a global matrix.

• Change leadership mindset with the ability to foster a culture of continuous improvement.

• Excellent communication and executive presentation skills.

• Lean Six Sigma Black Belt or equivalent is preferred.

• APICS, CSCP, or equivalent supply chain certification is preferred.

🏝️ Benefits

• Equal Opportunity Employer.

• Inclusive interview process with reasonable accommodation support.

• Emphasis on employee wellbeing.

• Commitment to diversity and inclusion.

• Approximately 25% domestic and international travel.