Billing Coordinator

This is a fully remote position, open to applicants in Louisiana.

📋 Description

• Accurately prepare, review, and issue customer invoices in a timely manner.

• Validate billing information against customer contracts, pricing agreements, and relevant documentation.

• Execute billing adjustments, credits, refunds, and cancellations in line with company policy.

• Maintain precise customer records, billing schedules, and supporting documents.

• Address customer and internal inquiries related to invoices, account balances, and billing discrepancies.

• Investigate and resolve billing issues, escalating complex problems as necessary.

• Collaborate with Accounts Receivable to assist in payment application, collections, and account reconciliation.

• Work alongside Sales, Customer Success, Finance, and Accounting to resolve contract or billing inconsistencies.

• Aid in month-end closing processes, including billing reconciliations and reporting tasks.

• Identify and propose enhancements to billing accuracy, efficiency, and internal workflows.

• Assist with audits by supplying billing documentation and responding to information requests.

• Ensure adherence to company policies, contractual obligations, and relevant accounting standards.

⛳️ Requirements

• Preferred associate degree in Accounting, Finance, Business Administration, or a related discipline.

• One to three years of experience in billing, accounts receivable, accounting, or a similar role.

• Exceptional attention to detail and a strong commitment to accuracy.

• Ability to juggle multiple priorities and consistently meet deadlines.

• Strong analytical, organizational, and problem-solving capabilities.

• Excellent written and verbal communication skills in a professional context.

• Ability to work collaboratively across departments while delivering responsive customer support.

• Proficiency in Microsoft Excel and familiarity with billing, accounting, or ERP systems.

• Experience in a SaaS, subscription-based, or multi-entity environment is advantageous.

🏝️ Benefits

• Flexibility to work in your preferred setting within your country of employment – whether in-office, remote, or hybrid.

• Ongoing investment in your professional growth and development.

• Day one access to comprehensive health and wellness benefits, including an annual wellness stipend.

• 401k plan with up to a 4% match and immediate vesting.

• Flexible and generous (FTO) time-off policy.

• Employee Stock Purchase Program.