Global Adv Ops Hosting Specialist

This is a fully remote position, open to applicants in Romania.

📋 Description

• Diagnose intricate issues across WordPress, Apache, IIS, PHP, Node.js, MySQL/MariaDB, DNS, and SSL/TLS environments.

• Analyze problems utilizing logs, error messages, browser developer tools, and command-line diagnostic utilities.

• Resolve email delivery and configuration challenges, covering SMTP, IMAP, mail routing, SPF, DKIM, and DMARC.

• Execute and troubleshoot website migrations, hosting account transitions, backups, restorations, and data recovery tasks.

• Examine website performance, permissions, malware, compromised sites, and typical hosting security concerns.

⛳️ Requirements

• Over 2 years of experience in Technical Support, Web Hosting Support, Systems Administration, or a comparable technical position.

• Practical experience supporting Linux and/or Windows hosting environments, including LAMP and/or WAMP server stacks.

• In-depth knowledge of DNS, SSL/TLS, and hosting control panels like WHM/cPanel and Plesk.

• Hands-on experience troubleshooting WordPress sites, web servers, databases, email services, and application-related issues.

• Proficient in using SSH and the Linux command line to analyze logs, permissions, processes, disk usage, and services.

• Exceptional written English skills, capable of providing clear, precise, and customer-friendly technical explanations.

• Background in a dedicated 2nd Line Technical Support environment.

• Familiarity with monitoring and alerting tools, server health assessments, and incident management procedures.

• Experience with APIs, webhooks, cron jobs, and scheduled tasks.

• Knowledge of cloud platforms, domain registration processes, caching, CDNs, PHP limits, and database performance troubleshooting.

• Experience with AI-driven tools and technologies; hands-on experience with Claude Code is a significant advantage.

🏝️ Benefits

• Paid time off.

• Retirement savings options, including 401(k) and pension plans.

• Eligibility for bonuses/incentives.

• Equity grants.

• Employee stock purchase program.

• Competitive health benefits.

• Family-oriented benefits, such as parental leave.

• Opportunity to work remotely from home.

• Occasional office visits for team events or meetings.

• Employee Resource Groups.

• Support for learning and professional growth.