Global Adv Ops Hosting Specialist

This is a fully remote position, open to applicants in Romania.

📋 Description

• Diagnose intricate issues within WordPress, Apache, IIS, PHP, Node.js, MySQL/MariaDB, DNS, and SSL/TLS environments.

• Analyze problems utilizing logs, error messages, browser developer tools, and command-line diagnostic tools.

• Resolve email delivery and configuration challenges, including SMTP, IMAP, mail routing, SPF, DKIM, and DMARC.

• Execute and address website migrations, hosting account transitions, backups, restorations, and data recovery tasks.

• Examine website performance, permissions, malware, compromised sites, and prevalent hosting security concerns.

⛳️ Requirements

• A minimum of 2 years of experience in Technical Support, Web Hosting Support, Systems Administration, or a related technical position.

• Practical experience in supporting Linux and/or Windows hosting environments, including LAMP and/or WAMP server stacks.

• In-depth understanding of DNS, SSL/TLS, and hosting control panels like WHM/cPanel and Plesk.

• Proven experience in troubleshooting WordPress websites, web servers, databases, email services, and application-related issues.

• Proficient in using SSH and the Linux command line to examine logs, permissions, processes, disk usage, and services.

• Exceptional written English skills, capable of providing clear, precise, and customer-friendly technical explanations.

• Experience in a dedicated 2nd Line Technical Support environment.

• Familiarity with monitoring and alerting tools, server health assessments, and incident management protocols.

• Experience with APIs, webhooks, cron jobs, and scheduled tasks.

• Knowledge of cloud platforms, domain registrar processes, or website performance troubleshooting, including caching, CDNs, PHP limits, and database performance.

• Experience with AI-powered tools and technologies; hands-on experience with Claude Code is considered a significant advantage.

🏝️ Benefits

• Paid time off.

• Retirement savings options, including pension schemes.

• Eligibility for bonuses/incentives.

• Equity grants.

• Employee stock purchase plan.

• Competitive health benefits.

• Parental leave.

• Family-friendly benefits.

• Employee Resource Groups.

• Application assistance from the recruiting team.