Global Account Specialist

This is a fully remote position, open to applicants in Nevada.

📋 Description

• Oversee global key accounts and cultivate relationships with essential personnel.

• Ensure that internal teams deliver exceptional customer service to global hyperscale accounts.

• Track incoming orders and guarantee efficient fulfillment.

• Conduct regular monthly meetings with both internal and external stakeholders.

• Investigate and resolve account-related queries and issues by collaborating with operations, product management, and leadership.

• Manage accounts through both internal and external communication while adhering to channel engagement rules.

• Develop account business plans, quarterly business reports, marketing strategies, sales objectives, and forecasts.

• Provide senior management with updates on the status and performance of customer accounts.

• Anticipate sales and work with internal teams to ensure product availability.

• Keep customer records and sales transactions updated in Salesforce CRM.

• Assist customers with inquiries regarding order statuses, shipping dates, inventory availability, quotes, and sales orders.

• Support Global Account Managers in making strategic decisions for direct sales to major customers and resellers.

• Analyze key accounts and significant opportunities, focusing on revenue, product usage, delivery, and product performance.

• Evaluate, clarify, and confirm customer needs.

• Communicate inventory and product forecasting requirements during sales and operations meetings.

• Train and guide Inside Sales Representatives and Sales Support staff.

• Meet or surpass assigned sales quotas and goals.

• Complete necessary training and stay updated with new features and product launches.

• Perform other duties as assigned.

⛳️ Requirements

• Bachelor's degree from a four-year college or university with a focus in Business or a related field is preferred; or a suitable combination of education and experience.

• At least 7 years of advanced support sales or inside sales experience in the information technology sector; experience in the data center industry is preferred.

• Strong project management skills, including planning, organizing, and coordinating tasks.

• Proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint).

• Familiarity with Salesforce.com is preferred.

• Excellent oral and written communication abilities.

• Strong organizational, planning, and time management skills.

• Capability to work independently and manage multiple priorities effectively.

• Ability to communicate efficiently across all levels and functional groups.

• Effective listening skills and ability to validate information.

• Ability to collaborate successfully in a team-oriented environment.

• Solid business acumen and understanding of various business functions.

• Must be willing to travel up to 4 times a year.

• Ability to travel once a month for face-to-face meetings.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage.

• Generous employer 401K matching.

• Paid time off (PTO).

• Holiday pay.

• Short-term and long-term disability benefit plans.

• Above-benchmark paid maternity and parental leave.

• Bonus opportunities in line with the Company’s incentive plans.

• Paid time off for volunteering.

• Employee Resource Group network.

• Flexible remote work arrangement.