Gestor de Operaciones e Incidencias de Edificios y Oficinas

This is a fully remote position, open to applicants in Spain.

📋 Description

• Oversee and track requests, files, and assigned tasks.

• Analyze each case, validate the available information, and coordinate the necessary actions for resolution.

• Collaborate with suppliers, maintenance teams, and various internal departments.

• Continuously monitor pending actions until they are closed.

• Manage operational mailboxes and corporate tools used in the service.

• Keep information regarding statuses, dates, evidence, and documentation up to date.

• Supervise activities related to preventive maintenance, inventory, and asset management.

• Identify critical incidents or situations outside of procedures and escalate them appropriately.

• Validate compliance with the established regularization and closure criteria.

• Contribute to enhancing operational quality and adhering to service level agreements.

⛳️ Requirements

• Experience in managing and tracking incidents, requests, files, or work orders.

• Ability to handle multiple tasks and cases simultaneously.

• Capability to classify cases and identify the affected building, territory, or element.

• Experience coordinating suppliers, maintenance companies, and internal teams.

• Regular use of ticketing tools, CRM, ERP, Service Desk, or similar applications.

• Ability to work following procedures, statuses, target dates, and associated documentation.

• Proficient in Excel and office software tools.

🏝️ Benefits

• Life and accident insurance.

• Health insurance subsidized at 50%.

• 24 working days of vacation.

• 2 personal days off.

• December 24th and 31st are non-working days.

• Flexible compensation plan.

• Financial assistance for meals and additional teleworking expenses on top of salary.

• Flexible working hours.

• Intensive summer work schedule.

• Training courses in technology and personal skills.

• Family assistance, insurance, and meal vouchers.

• Additional public holidays.