German-Speaking Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage incoming customer queries primarily through phone communication.

• Address written customer inquiries during designated service hours.

• Assist in scheduling, rescheduling, and canceling appointments related to installation services.

• Provide initial support for basic questions regarding smoke detectors.

• Aid with billing inquiries and clarify invoice line items.

• Support customers with queries related to the customer portal.

• Coordinate appointments for meter readings.

• Handle general service-related customer inquiries.

• Ensure a professional customer experience and deliver high-quality customer service without engaging in sales or outbound activities.

⛳️ Requirements

• Native-level or fluent German (C1/C2) proficiency in both spoken and written forms.

• Previous experience in telephone-based customer service or a strong desire to work in inbound customer support.

• Reliable internet connection and power supply for remote work (speed test required).

• Comfortable using PCs and digital communication tools.

• Patient, service-oriented individual with clear and structured communication abilities.

• Dependable working style and ability to grasp information quickly.

• Willingness to manage written customer inquiries as well.

• Interest in a long-term career in customer service (not focused on sales projects).

🏝️ Benefits

• Fixed salary with a monthly performance bonus.

• Inbound customer service role with no sales responsibilities.

• Structured onboarding process and clear operational guidelines.

• Stable full-time employment within an established service environment.

• Opportunity to acquire experience in the energy and real estate sectors.

• Supportive team dedicated to providing high-quality customer service.