German-Speaking Customer Service Representative

This is a fully remote position, open to applicants in Kosovo.

📋 Description

• Manage incoming customer inquiries primarily via phone while ensuring a professional customer experience.

• Address written customer inquiries during designated service hours.

• Assist in scheduling, rescheduling, and canceling appointments related to installation services.

• Provide initial support for basic questions regarding smoke detectors.

• Help customers with billing inquiries and clarify invoice line items.

• Assist customers with inquiries about the customer portal.

• Coordinate appointments for meter readings.

• Handle general service-related inquiries from customers.

• Deliver exceptional customer service without engaging in sales activities.

⛳️ Requirements

• Native-level or fluent German (C1/C2) proficiency in both written and spoken forms.

• Initial experience in telephone-based customer service or a strong motivation to work in inbound customer support.

• Reliable internet connection and power supply for remote work (speed test required).

• Comfortable using computers and digital communication tools.

• Patient, service-oriented individual with clear and structured communication abilities.

• Dependable work ethic and a quick learning capacity.

• Willingness to manage written customer inquiries as well.

• Interest in a long-term position in customer service (no interest in sales projects).

🏝️ Benefits

• A purely inbound customer service role with no sales responsibilities.

• Structured onboarding process with clear procedures.

• Stable full-time employment within a well-established service environment.

• Opportunity to gain valuable experience in the energy and real estate sectors.

• Supportive team dedicated to delivering high-quality customer service.