German-Speaking Customer Service Representative

This is a fully remote position, open to applicants in Kosovo.

📋 Description

• Manage incoming customer inquiries, primarily via telephone, ensuring a professional customer experience.

• Address written customer inquiries during available service hours.

• Assist in scheduling, rescheduling, and canceling appointments related to installation services.

• Provide initial assistance for basic questions regarding smoke detectors.

• Help with billing inquiries and clarify invoice line items.

• Support customers with inquiries about the customer portal.

• Coordinate appointments for meter readings.

• Handle general service-related customer inquiries.

• Deliver exceptional customer service without engaging in sales activities.

⛳️ Requirements

• Native or fluent in German (C1/C2) both spoken and written.

• Initial experience in telephone customer service or a strong motivation to work in inbound customer support.

• Reliable internet connection and power supply for remote work (speed test required).

• Proficient in using PCs and digital communication tools.

• Patient, service-oriented individual with clear and structured communication abilities.

• Dependable work ethic and quick learning capability.

• Willingness to manage written customer inquiries as well.

• Interest in a long-term customer service role (no interest in sales projects).

🏝️ Benefits

• Inbound customer service position with no sales responsibilities.

• Well-structured onboarding process and clear protocols.

• Secure full-time employment in a reputable service environment.

• Chance to gain experience in the energy and property services sectors.

• Supportive team dedicated to providing high-quality customer service.