German-Speaking Customer Service Representative

This is a fully remote position, open to applicants in Kosovo.

📋 Description

• Manage incoming customer inquiries primarily via phone to ensure a professional customer experience.

• Address written customer inquiries during available service hours.

• Aid in scheduling, rescheduling, and canceling appointments related to installation services.

• Provide initial assistance with basic inquiries regarding smoke detectors.

• Support customers with billing questions and clarify invoice line items.

• Assist customers with questions related to the customer portal.

• Coordinate appointments for meter readings.

• Handle general service-related customer inquiries.

• Deliver exceptional customer service without engaging in sales or outbound activities.

⛳️ Requirements

• Native-level or fluent proficiency in German (C1/C2) both spoken and written.

• Prior experience in telephone-based customer service or a strong motivation to work in inbound customer support.

• Reliable internet connection and power supply for remote work (speed test required).

• Comfortable using PCs and digital communication tools.

• Patient, service-oriented demeanor with clear and structured communication skills.

• Dependable working style and quick learning ability.

• Willingness to manage written customer inquiries as well.

• Interest in a long-term customer service position (no sales project interest).

🏝️ Benefits

• Dedicated inbound customer service position with no sales responsibilities.

• Comprehensive onboarding and well-defined processes.

• Stable full-time employment within an established service environment.

• Opportunity to gain experience in the energy and real estate sectors.

• Supportive team committed to delivering high-quality customer service.

• Working hours are Monday to Friday from 8:00 a.m. to 6:00 p.m.