German & English Speaking Operations Customer Expert

This is a fully remote position, open to applicants in Georgia.

📋 Description

• Manage incoming calls and written requests from clients

• Deliver clear, friendly, and professional assistance in both German and English

• Provide expert advice on bookings, modifications, cancellations, and travel arrangements

• Update and maintain customer and booking information

• Collaborate closely with your team to ensure the highest level of customer satisfaction

⛳️ Requirements

• Proficient in the German language, both spoken and written

• Very good command of the English language

• Strong customer focus and excellent communication skills

• Capability to engage confidently with a variety of customer demographics

• Good computer proficiency and fast typing skills

• Creative, solution-oriented mindset and a strong team player

• Willingness to work in shifts, including weekends and public holidays

• Experience in a similar position is advantageous, though not mandatory

• Residency in Georgia is a requirement

🏝️ Benefits

• Christmas Bonus: 50% of your salary upon successful completion of the probation period

• Night Shift Allowance: additional pay for hours worked at night

• 2000 GEL sign-on bonus

• Up to 2,000 GEL Referral Bonus for successful new hires

• 650 Life Event Bonus

• Additional bonus schemes

• Paid Health Insurance for you and your family

• Paid Training opportunities

• Flexibility to work from home or from the office

• Rapid career advancement – potential promotion to Senior level after 6 months

• Wellbeing initiatives: yoga, pilates, events, and more

• Psychological support: confidential on-site consultations with licensed psychologists

• Corporate perks with partner companies

• Prime location on Rustaveli Avenue with a modern office, relaxation, and gaming areas

• Transportation for late shifts