German & English Speaking Operations Customer Expert

This is a fully remote position, open to applicants in Georgia.

📋 Description

• Manage incoming customer calls and written inquiries

• Deliver friendly, clear, and professional assistance in both German and English

• Provide expert advice on bookings, modifications, cancellations, and travel itineraries

• Update and maintain customer and booking information

• Collaborate closely with the team to ensure the highest quality customer experience

• Assist Booking.com travelers by addressing inquiries, resolving issues, and guiding them toward memorable trips

⛳️ Requirements

• Proficient in German, both spoken and written

• Strong English language skills

• Excellent customer service orientation and communication abilities

• Confidently engage with a variety of customer demographics

• Competent computer skills and quick typing abilities

• Creative, solution-focused mindset with strong teamwork capabilities

• Availability to work in shifts, including weekends and public holidays

• Residency in Georgia is mandatory

• Previous experience in a similar role is an advantage, though not required

🏝️ Benefits

• 2000 GEL sign-on bonus

• Night shift allowance

• Up to 2,000 GEL referral bonus

• 650 GEL Life Event Bonus

• Additional bonus schemes

• Paid premium health insurance for you and your family

• Paid training opportunities

• Flexible work arrangements: remote or office-based

• Rapid career advancement; potential promotion to Senior level after 6 months

• Wellness initiatives: yoga, pilates, events, and more

• Psychological support: confidential consultations with licensed psychologists

• Corporate perks with partner organizations

• Modern office located on Rustaveli Avenue featuring a relaxation and gaming zone

• Transportation provided for late shifts

• Support for achieving work-life balance