German & English Speaking Operations Customer Expert

This is a fully remote position, open to applicants in Georgia.

📋 Description

• Manage incoming calls and written inquiries from customers

• Deliver friendly, clear, and professional assistance in both German and English

• Provide expert advice on bookings, modifications, cancellations, and travel arrangements

• Update and oversee customer and booking information

• Collaborate closely with the team to ensure an exceptional customer experience

• Assist Booking.com travelers by addressing inquiries, resolving problems, and guiding them towards unforgettable journeys

⛳️ Requirements

• Proficient in the German language, both spoken and written

• Strong English language skills

• Excellent customer service orientation and communication capabilities

• Ability to confidently engage with a diverse range of customers

• Competent computer skills and quick typing abilities

• A creative, solution-focused mindset and a strong team-oriented approach

• Availability to work shifts, including weekends and public holidays

• Experience in a similar position is advantageous but not mandatory

• Residency in Georgia is required

🏝️ Benefits

• 2,000 GEL sign-on bonus

• Night shift allowance

• Up to 2,000 GEL referral bonus

• 650 GEL Life-Event Bonus

• Additional bonus schemes

• Paid premium health insurance for you and your family

• Paid training sessions

• Flexible work options: from home or in the office

• Rapid career advancement; potential promotion to Senior level after 6 months

• Wellbeing initiatives including yoga, pilates, events, and other activities

• Confidential psychological support provided by professional psychologists

• Corporate perks and discounts with partner companies

• Modern office located on Rustaveli Avenue featuring a chill-out and gaming area

• Transportation provided for late shifts

• Ride home after late shifts